Cancelling a subscription [ Edited ]

[vanessapage15]

I recently took out a trial...order details below

First payment taken on: xxx

Skype Name: xxx
Product name: 100% discount, Package
Total amount charged: GBP0.00
Start of free trial: xxx
Order number: xxx

I would like to cancel this subscription, however there is no such subscription showing on my account and therefore I do not have a settings button on which to cancel.  

I would like confirmation on how I can ensure that this service is cancelled and that no payment is taken from my account. 

Vanessa

[r4ndom]

Hi Vanessa,

Do I understand it correctly that you are unable to cancel your subscrition by following the steps here: How do I cancel my subscription?

[vanessapage15]

Hi

Yes you understand correctly.  When I click on the Call tab there is no settings tab, therefore I am unable to cancel.  

I just want to ensure that I do not end up being charged to continue this subscription.....which renews tomorrow.

[r4ndom]

Hi again,

I have forwarded the cancellation request to Skype Customer Service. Once cancelled you will receive a confirmation email as well.

For the future, here's how to contact support: https://support.skype.com/en/faq/FA1170

[vanessapage15]

Thank you for your assistance....do you know how long it will take for them to confirm?

[vanessapage15 · Accepted solution]

Just received an e-mail.  Thanks once again.

[msbecca4]

Hi, I also need to cancel and there is no settings tab under the call tab. I'm very frusterated..What can I do? Thanks Becca

[Andre Staff Moderator]

Hi Becca,

Please contact customer service and they will sort this out for you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Andre

[mseunik]

I have two subscription I would like to cancell my PAY as you GO subscription ONLY . please tell me what Ishall do

[cliffjou]

I cant cancel my group video subscription. Because of everytime when I click the change settings then the page cannot display, so it maight be the program error. So how do I cancel my group video subscription now?