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Novel Tourist
atit_sut
Posts: 1
Registered: ‎16-06-2012

Another subscription - doesn't work

Hi! I am new with Skype. I first bought "Thailand 120 min" package on 3 June as a try. Now I have used all of 120 minutes. Today I wanted to buy another "Thailand 120 min". However, I did a mistake, I bought a 10-euro Skype credit instead. Later, I used my Skype credit to buy another "Thailand 120 min" for me. However, I found the message "Your subscription has been suspended as you have exceeded your allocated free minutes.Your free minutes will start again on Jul 3, 2012". After reading the FAQ, I clicked on 'Get another subscription'. Later, I got the mail notified that the order was derivered. However, I found only one subscription in my account that has no minute.

 

Now my Skype credit is only 5.02 euro left, so the buying is successfull, but I have no minute to make a phone call. I have no idea what I did wrong.

 

Please give me a suggestion how I should do to get minutes to phone to Thailand.

 

Thank you.

 

Atit

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Joanna_M
Posts: 2,034
Topics: 0
Kudos: 163
Solutions: 101
Registered: ‎01-02-2012

Re: Another subscription - doesn't work

Hi,
You should have purchased a subscription with different number of minutes. For example "Thailand 60minutes".
What happened now is you just extended your service for additional month.
I hope it helps!

If I helped you, please help me and give Kudos ↘. If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!

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