unable to access my credit [ Edited ]

[chookiejan]

Hi - On the 6th April - I paid for the following

Skype Name: jan.wyman
Product name: 5% discount, Package
Total amount: AUD22.77
Transaction date: Apr 6, 2012
Order number: XXXXXX
Order status: Delivered

 When I went to make a call today, a notice appeared that I had NO credit.   What is happening.    H el p please.

[Joanna_M Staff Moderator]

Hi,

The subscription is reflected in your account as a delivered order, not as additional Skype Credit.

I can see that you have activated "Australia Unlimited min to landlines 3 months" subscription.

Your package includes calls to landlines only, so if you call mobiles, then the rate for calling mobiles plus a connection fee is applied.

Please check your order list:
https://secure.skype.com/account/purchase/history/orders

I hope it helps!

[brondavies]

My credit payments are not registering and unable to make phone calls

[Joanna_M Staff Moderator]

Hi,
I can confirm that your subscription has been delivered.
Please check your order list:
https://secure.skype.com/account/purchase/history/orders
Your subscription includes calls to landlines only, so if you want to call mobile numbers you need an additional Skype Credit or a subscription which include calls to mobiles.
I hope it helps!