I anticipated a request re updating cc info re my upcoming renewal billing. The screen options advise deleting account to enter new data! Not an option. When I received a notice explaining updating payment method, I followed the directions, updated my info, was charged $ 1.00 to verify account, and saw note that email forthcoming regarding cc update info entered.
Twenty four hours later, I receive an opening screen from Skype that my subscription will end at end of month due to outdated payment info. I check my email account, and there's no new email from official skype. When I go to help screen, type in all the specifics of issue, select submit, and Skype states no internet connection. Try again later. (I'm connected at the time).
The purpose of having skype on my computer is ease of operation.
This is a local number, voice mail, and I've been trying to use it more since I adopted the Sykpe method in 9 months ago. When basic billing questions cannot be addressed in a timely fashion, payment updates ignored or lost yet Skype successfully charged credit card for services not rendered, I hesitate recommending this company.
When I see on the blogs, that this is a recurring issue,become frustrated.
When stated there's no telephone support in a communication company for payment problems, increased frustration.
When I started with Skype, had account payment problems with refusal of data. Now not accepting it at all and charging me for it!
Solved! Go to Solution.
Got an answer. I had accomplished required steps. Skype deluged with similar requests.
Thanks for the email address.
Support network works.
04-03-2012 16:17 - last edited on 03-07-2012 18:49 by Claudius
[direct chat link removed by moderator: It's a personalized chat link that's sent out by skype customer service case by case.]
---with the above link you can actually speak/chat to a support representative on line
Be aware that if you try a Live Chat without the requisite subcription, you'll get a reply like this:
1. Customers with Skype Premium: http://www.skype.com/go/premium
Live chat support is available on our website 24 hours a day so if you belong to one of the above customer groups, you can get a quick response and help from a support representative whenever you need it (currently only available in English).
Please note: I do not respond to requests for help via Private Message.
Funny,but this link for Live chat works for me and I dont have a paid subscription. I have used it few times and just today tried again to see if I could get thru (after I read your above post ) and I got in and it said a Representative will be with you shortly....then it said waiting for a support rep..but I ended the call since it was only a test. ...Maybe I am 1 of the lucky ones....