I anticipated a request re updating cc info re my upcoming renewal billing. The screen options advise deleting account to enter new data! Not an option. When I received a notice explaining updating payment method, I followed the directions, updated my info, was charged $ 1.00 to verify account, and saw note that email forthcoming regarding cc update info entered.
Twenty four hours later, I receive an opening screen from Skype that my subscription will end at end of month due to outdated payment info. I check my email account, and there's no new email from official skype. When I go to help screen, type in all the specifics of issue, select submit, and Skype states no internet connection. Try again later. (I'm connected at the time).
The purpose of having skype on my computer is ease of operation.
This is a local number, voice mail, and I've been trying to use it more since I adopted the Sykpe method in 9 months ago. When basic billing questions cannot be addressed in a timely fashion, payment updates ignored or lost yet Skype successfully charged credit card for services not rendered, I hesitate recommending this company.
When I see on the blogs, that this is a recurring issue,become frustrated.
When stated there's no telephone support in a communication company for payment problems, increased frustration.
When I started with Skype, had account payment problems with refusal of data. Now not accepting it at all and charging me for it!
Help!
