fee and where can I speak to a person who works here?

[docdiane]

Hi!

Does anyone know why I was charged a $1 fee just for updating the expiration date on my auto-charge? Also, for this or a bigger "problem," is there ANY way to speak to a real person who works for Skype? Or, do we just have to post here and hope someone else who has figured it out will answer our questions? (Sigh). I am so into direct communication. Isn't that one reason we get Skype instead of just sending an email?!

[NormanM Moderator]

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docdiane wrote:

Hi!

Does anyone know why I was charged a $1 fee just for updating the expiration date on my auto-charge? Also, for this or a bigger "problem," is there ANY way to speak to a real person who works for Skype? 

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Hello,

Please file here:

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service