double payment

[Naveenakc]

hello I tried to credit my account via cellphone.there was error in payment  and message came as payment error. tried twice same problem. then went to desktop and made transcation and was sucess. when went to skype account. i was credited three times than  what i did by desktop. Can you pls return two transcation back to my credit card. I have contacted my bank and advised me to contact you guys first then will probably have to disbute the transcation.

very annoyed when trusted Skype does this type of action.

Cheers!

[Andre Staff Moderator · Accepted solution]

Hi,

I'm sorry to hear that you had trouble during payment flow, which resulted in duplicate orders

Two orders made through mobile device have been reversed now and you can check order status here: https://secure.skype.com/account/purchase/history/orders
You should shortly get an email confirmation as well.

Since it's weekend it can take few days until money will become available on your bank account.

Customer service is looking into this issue and hopefully this problem will not happen again. At the moment if you need to make more payments try using your account page instead of mobile device.

I sincerely apologize for any inconvenience this has caused you.

Note: In the future if you have any further questions about your payments then you can contact customer service via email or chat that is available 24/7: https://support.skype.com/faq/FA1170

[Naveenakc]

TA and Quick action.

[Andre Staff Moderator]

Welcome
I'll close this thread, if you have any further questions please start a new topic