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Novel Adventurer
pm07921
Posts: 2
Registered: ‎17-08-2012

credit

used my other name on skype when they listed all 3 and my credit did not transfer

Patricia Morris
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Novel Adventurer
pm07921
Posts: 2
Registered: ‎17-08-2012

Re: Sky Premium - How can add more than one sky name

I moved and change my email address I also have another skype name How can I add it to my subscription.

 

Pat Morris

Patricia Morris
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Elaine
Posts: 4,802
Kudos: 326
Solutions: 197
Registered: ‎08-08-2011

Re: Sky Premium - How can add more than one sky name

Greetings, Patricia, and welcome to the Community,

 

Thank you for your patience in awaiting a reply; I was performing a few housekeeping tasks and located your posts, which I merged into one thread, or line of conversation.

 

Skype does not permit credit and subscriptions to be transferred from one account to another.  Likewise, a Skype name or account cannot be added to an existing subscription on another account.

 

What to do?  Cancel the subscription on the account where you will not be using it, and purchase a new subscription for the account where you need it.  The same would apply to credit: request a refund for the credit which you will not need, and purchase new credit on the account where you will use it.

 

To request a refund, please contact Skype Customer Service by using this link:

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

 

Best regards,

Elaine

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