totally agree. Skype is a ridiculous thief. I have the same issue. I register for the free unlimited world blah blah. but well, after that, they kept continously charging my account without my authorization. Basiclly, they stole my money. Here is what I got from the customer services. so f**king gay.
tdt188
[4/26/2012 11:43:55 PM] tdt188: Islam H says,
Hello! Welcome to Skype Live Support! My name is Islam. How may I help you?
23:23:29 tdt188 says,
Hey
23:24:10 tdt188 says,
there was a mistake in my account payment
23:24:32 Islam H says,
Hi
23:24:51 tdt188 says,
I have received a free subscription in December, January
23:25:14 tdt188 says,
and then I subscribe to the ... something unlimited world call
23:25:46 tdt188 says,
but the website didnt say anything about the auto recharge
23:26:14 tdt188 says,
and skype took my 3 months subsciption payment
23:26:43 Islam H says,
Yes
23:26:57 tdt188 says,
you can check my account that I didnt use anything much in those subscription
23:27:21 tdt188 says,
it just showed me the remained from the free subscription like 0.04 $
23:27:32 tdt188 says,
for 3months
23:27:52 tdt188 says,
so, I just want to ask for the refund
23:28:17 Islam H says,
I understood that you have been charged for a subscription which you got it for free at the beginning and also you didn't know anything about the auto-recharge payment.
23:28:19 tdt188 says,
because it looks rediculous since I didnt use anything muc hcomparing to what I paid
23:28:32 Islam H says,
May I have the Order Number?
23:28:50 tdt188 says,
April 26, 2012 608030747 Unlimited World 1 month Visa €11,49 Delivered
March 26, 2012 597722826 Unlimited World 1 month Visa €11,49 Delivered
February 26, 2012 587778007 Unlimited World 1 month Visa €11,49 Delivered
23:29:23 tdt188 says,
can it be solved?
23:30:37 Islam H says,
Do you mean that these 3 Order have been done without your permission?
23:31:20 tdt188 says,
I could assume ... yes
23:31:37 tdt188 says,
I did receive email about those payments
23:31:47 tdt188 says,
but I thought it may be spam mail
23:32:17 Islam H says,
Please be informed that according to our Refund policy I cannot refund any used or expired Service
23:32:42 Islam H says,
Meaning that I can issue a refund for 608030747 only
23:33:43 tdt188 says,
even if I didnt use anything comparing to what I paid?
23:33:52 Islam H says,
I have cancelled your order (order number 608030747) as you requested.
23:34:02 Islam H says,
This is policy
23:34:22 Islam H says,
As you didn't notify us from the beginning
23:34:32 Islam H says,
When you requested the refund for this order, we had not received the payment yet. Therefore, instead of refunding you, we have cancelled the order.
23:34:52 Islam H says,
I can assure you that your credit card account will not be charged for this transaction
23:35:01 Islam H says,
However, you may see a booking or reservation on your credit card statement. This is because we made an authorization request to your credit card, and checked that the funds were available. Please be aware that no funds were taken from your account and we have reversed the authorization. It may take up to two weeks to remove these transactions, but typically the time period is shorter, depending on your credit card issuer. For more information, please contact your financial institution.
23:35:31 Islam H says,
Is there anything else I can help you with today?
23:35:41 tdt188 says,
hey
23:35:50 tdt188 says,
but I am not satisfy with the answer
23:36:09 tdt188 says,
it like skype just took my money without permission
23:36:37 tdt188 says,
I agree with the policy
23:36:46 tdt188 says,
but could you check my account?
23:37:02 tdt188 says,
how much credit it used for the whole 3 months?
23:37:42 Islam H says,
Sorry
23:38:47 Islam H says,
Our system doesn't show the remaining or used minutes of any used or expired service
23:42:34 tdt188 says,
So, I have to admit that I lost my money for nothing 
23:43:22 Islam H says,
Yes
If you cant return our money, you gonna out of business soon.
