Yes or No answer needed:Cancel Subscription

[SkypeUser26]

Hi there,

I just need a short confirmation whether I understood something correctly:

I just bought a 3months unlimited subscription. I only want it for these 3 months and don´t want to be charged in 3 months again- can I now cancel the subscription without losing my 3 months straight after my purchase?

It´s not mentioned anywhere in detail. I simulated a cancellation without clicking to confirm and the message said that my subscription would still be active until the "expiry date" ..do you mean by that the end of the 3 month period?

Thanks!!

SkypeUser26

[MAMAMIA1330]

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SkypeUser26 wrote:

Hi there,

I just need a short confirmation whether I understood something correctly:

I just bought a 3months unlimited subscription. I only want it for these 3 months and don´t want to be charged in 3 months again- can I now cancel the subscription without losing my 3 months straight after my purchase?

It´s not mentioned anywhere in detail. I simulated a cancellation without clicking to confirm and the message said that my subscription would still be active until the "expiry date" ..do you mean by that the end of the 3 month period?

Thanks!!

SkypeUser26

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normally, you should have the opportunity to stop your subscription at every moment.

good luck

[ranjan85]

Hi

[ranjan85]

Hi,

This is Ranjan, I have cancelled my subscription and then asked the Customer person to cancel the order. And got reply that the order is cancelled and I will get the money refunded. But still I did not get that money back after one week.

Please let me know what I need to do to get the money back.

[Joanna_M Staff Moderator]

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SkypeUser26 wrote:

Hi there,

I just need a short confirmation whether I understood something correctly:

I just bought a 3months unlimited subscription. I only want it for these 3 months and don´t want to be charged in 3 months again- can I now cancel the subscription without losing my 3 months straight after my purchase?

It´s not mentioned anywhere in detail. I simulated a cancellation without clicking to confirm and the message said that my subscription would still be active until the "expiry date" ..do you mean by that the end of the 3 month period?

Thanks!!

SkypeUser26

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Hi,

If you cancel your subscription, you will still keep the service for the whole period you have paid for. And after that your subscription will not be extended.

I hope it helps!

[Joanna_M Staff Moderator]

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ranjan85 wrote:

Hi,

This is Ranjan, I have cancelled my subscription and then asked the Customer person to cancel the order. And got reply that the order is cancelled and I will get the money refunded. But still I did not get that money back after one week.

Please let me know what I need to do to get the money back.

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Hi,

I can confirm that your order has been reversed on 2012-04-09.

It is not an actual charge: no funds were taken from your account as we have reversed the authorization. Some credit card issuers may not immediately remove this transaction. It might take up to 2 weeks to remove reservation from your credit card.

If you require additional confirmation, you should contact your financial institution.

Please see also: https://support.skype.com/en/faq/FA287

I hope it helps

[Elaine Moderator]

 Dear fuzzflyer,

To request a refund, you must file with Skype Customer Service; please start by clicking on this link: contact customer service  Please also remember that Skype Premium subscribers are eligible for support via live customer service chat; a "Day Pass" can also be purchased. Skype Premium

Regards,

elainem77