The ecommerce aspects of of Skype are a total dog's breakfast and it's been that way for as long as I can remember. How important is it to make it easy for customer's to do business with you? How do I change the credit card that I use to make a payment? Big mystery. How do I renew an existing subscription? Again, big mystery. Get it together Skype ... this is not hard. Buy a solution like Tealeaf and you'll find out just how frustrating the customer experience is.