Where did my credit go

[darnleyray]

I had a balance at august 31 of $13.99 now September 10 its down .24 cents

[gam523]

I bought $14 in credit last month and have just 'purchased' another $3 without my knowledge or authorization.  The trouble is, when I check my call history, all my calls says '*Amount $0.00'.  The original $14, plus the new $3 should give me $17.  In Skype-land, I only have $8 in credit.  Why is that?

[Elaine Moderator]

Greetings, darnleyray and gam523, and welcome to the Community,

Because you both cited similar circumstances and posted your messages merely three minutes apart, I merged your posts together to create a single thread or line of conversation as my recommendations are the same:

My immediate concern is that your accounts may have been compromised or "hacked."   Please change your account passwords immediately, as well as that of the payment method on file: if you process payments via PayPal, please report these incidents to PayPal as well as the issuer of the payment method you use to fund your PayPal accounts.

Please also perform a maintenance cycle on your computer to rule out an inadvertent malware infection.  Download and install system updates and patches.  Run your preferred anti-virus/malware/spyware program using the lates virus signature files available.

These FAQ article provide more details:

• https://support.skype.com/en-us/faq/FA95/how-do-i-change-my-password
• https://support.skype.com/en-us/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-...
• https://support.skype.com/en-us/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account

Please feel free to send a private message to me if you have additional questions.

Best regards,

Elaine