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Novel Tourist
urroandme
Posts: 1
Registered: ‎05-04-2012

We've delivered your order SKYPE PREMIUM - HUH?? Didn't order that!!

so I get this email, what to do?  Is the best course of action to dispute with my credit card?  

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Staff Moderator
Kadri
Posts: 1,399
Registered: ‎28-06-2011

Re: We've delivered your order SKYPE PREMIUM - HUH?? Didn't order that!!

Skype Premium is recurring by default, so if you do not want to use it anymore don't forget to cancel it. There's no need to dispute the charge at your bank, please contact Skype customer service for a refund.

https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
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Novel Adventurer
vtyagi1679
Posts: 2
Registered: ‎28-04-2012

Re: We've delivered your order SKYPE PREMIUM - HUH?? Didn't order that!!

you have delivered 10 Euro cradit in my account by auto recharge, please cancel this order and send back my amount in my cradit card.

 

i am using India unlimited plan so i dont need this order.

detail of oder is:

 

Skype Name: vtyagi1679 Product name: Auto-recharge on low balance Total amount: EUR10.00 Transaction date: Apr 27, 2012 Order number: 608293592 Order status: Delivered

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Novel Tourist
dimielk
Posts: 1
Registered: ‎25-05-2012

Re: We've delivered your order SKYPE PREMIUM - HUH?? Didn't order that!!

I cancelled this subscription last month and here is another bill for $13.99 that needs to be refunded or my credit card company will have to take care of it. You here at Skype have the MOST CONFUSING website I've ever seen. Why can't we just get to CUSTOMER SERVICE when we need it???

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