Skype Premium Upgrade - Payment done -Upgrade not [ Edited ]

[kpechios]

Hey!

The payment was realized the 22nd of March but the account was not turned into Premium

The refference number is 408762895*** . What is going wrong ?

[Kadri]

Hi,

your orders are still pending, please contact customer service via email or chat with a proof of payment.

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

[kpechios · Accepted solution]

which the email address I can attach the copy of payment ?

[hcadmus]

Hi Kadri,

I have the same problem. Been billed for premium on Jan 20th, 2012 and the status on SKYPE has not changed. I cannot use CHAT, since I need to be known as premium. Also looking for a email or phone number.

At best I should cancel the premium, since I am not getting the service, $107 dollars worth) that I signed up for.

Do you have additional options for contacting SKYPE?

Henry

[montehristo]

I have the same problem.

Reference number 598851702.(Payment done on 30.03.2012;Status - Delivered)

The link does not work on the : Go to solution.

It is just transferring you back to buy Skype Premium.

[Kadri]

Henry, I have checked your account and can confirm that the Premium is active on your account. Do you mean that when you go to our support form you do not see chat as the option for contacting us? There's unfortunately no telephone support.

[Kadri]

montehristo, your Skype Premium order was delivered as well.

You can view a list of your orders on the following page:
https://secure.skype.com/account/purchase/history/orders

Were you intending to include an unlimited calling plan to your Premium? Currently it's not included, so it seems you have chosen the option to proceed without the unlimited calling plan.

[hcadmus]

Hi Kadri,

Thanks for the reply.

Please close my question...

Regards,

Henry