Signed up for Premium -- Now I'm confused

[bnpinc]

1st item - The comparison chart on the web site for a 3 month Premium Subscription shows $6.74 and includes unlimited calls to US and Canada. I signed up and was charged $8.99.

2nd item - I made a call to a phone in the US and was charged $1.406

I am misunderestanding the Skype subscription discount offer and what "unlimited" calls to US and Canada mean? Thanks in advance for any clarification.  

[nicole062798]

I'm having the same problem!! I thought premium was unlimited why did I have to buy a 10 credit?

[Andre Staff Moderator]

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bnpinc wrote:

1st item - The comparison chart on the web site for a 3 month Premium Subscription shows $6.74 and includes unlimited calls to US and Canada. I signed up and was charged $8.99.

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Your account shows that payment was for 1 month only. You can check your order history here: https://secure.skype.com/account/purchase/history/orders

During payment please make sure that you purchase it for 3 months. Customer service can help you make the upgrade: https://support.skype.com/faq/FA1170

Andre

[Andre Staff Moderator]

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nicole062798 wrote:
I'm having the same problem!! I thought premium was unlimited why did I have to buy a 10 credit?

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Order history shows payment for 1 month:

https://secure.skype.com/account/purchase/history/orders

You have also purchased Unlimited US&Canada now.

I would recommend contacting customer service, get these orders reversed and purchase 3 or 12 month Skype Premium from: http://www.skype.com/intl/en-us/prices/premium/

Important: During payment process when you are presented with the price make sure you choose 3 or 12months.

Andre