Please remove my Auto payment charges

[mustafa198330]

I have been paid for Skype credit but I forget the checked on auto charge, now I don’t need Skype to auto charge me I want to cancel my auto payment charges

Your help highly appreciated.

Thanks and best regards,

[kanashii-yokan]

i already reduce autopayment but today again charge me i am really angry now

[Andre Staff Moderator]

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kanashii-yokan wrote:
i already reduce autopayment but today again charge me i am really angry now

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Auto-recharge is for Skype Credit, which you have indeed cancelled, but you didn't cancel your calling subscription: https://secure.skype.com/account/call-phones/packages

Your last payment wasn't auto-recharge, it was subscription recurring payment and you can check it here: https://secure.skype.com/account/purchase/history/orders

Subscriptions are recurring as stated several times during payment flow and in terms of service. If you don't need the subscription anymore then you need to unsubscribe(cancel) through your account page.

Now that you have disputed the order through your bank your Skype account is suspended

You can easily get this all sorted out if you contact customer service: https://support.skype.com/faq/FA1170

In the future if you have questions about charges please first ask Skype customer service and they will gladly explain why charges were made.

Andre

[clarry12]

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mustafa198330 wrote:

I have been paid for Skype credit but I forget the checked on auto charge, now I don’t need Skype to auto charge me I want to cancel my auto payment charges

Your help highly appreciated.

Thanks and best regards,

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