Payment Faild> but you took the money from my account [ Edited ]

[WMM]

Hi thare, I just payd 10euro + 15% v.a.t with the iDeal payment, and according to my bankaccount the money transfer was OK, then when I clickt on the button NEXT, I get redirected to this page https://secure.skype.com/account/payment/failure? XXXXX etc etc, with thIS FALSE message:

unfortunately your payment xxxxxxxxx failed, but don't worry, we didn't deduct any money from your card or account.

the page also give's me 2 possible reasons:

• You didn't have enough money on your card or account. Make sure you have enough money before you try again.
• You entered incorrect data. Make sure you have the correct details and try again. More about data.

BOTH ARE NOT TRUE, because the money was straight away taken out of my account, but I can't make anay calls, someone please help me here............

[MarilynJ · Accepted solution]

Hey there,

I've checked your Skype account and can confirm that the Skype Credit order has been delivered correctly now. Please log in to your Skype account and you can start using the credit for making calls.

In general, please note that it can take a few minutes until your Skype Credit order is delivered to your Skype account.

Please let me know if you're still having issues seeing your credit.

BR,
Marilyn