My subscription URGENT!

[starfish1223]

My subscription is supposed to be billed on May 9, today is May 8 and I got a notification from Skype saying my order has been delivered!  How do I cancel this order?  And make sure I won't be charged for the subscription? 

[Andre Staff Moderator]

Today is actually 9th if you are in GMT timezone

Skype systems calculate in GMT so that if you travel to another country with different timezone you won't lose subscription hours.

Andre

[starfish1223]

Oh ok.  I will be getting a voucher worth $5.00 of free Skype Credit from Skype by taking up the subscription after my free trial ends which is today.  When can I expect to receive the voucher by email?  Thanks!

[Andre Staff Moderator]

Interesting.
I've not heard of this offer about extra $5, but then again offers are sometimes country based and it might be that in my country it is not offered.

Please open a support ticket with customer service as shown here:
https://support.skype.com/faq/FA1170

Make sure you provide them with the link or email that describes this offer about 5USD

[starfish1223]

How do I open a support ticket?  I clicked on the link you provided and it just took me to a page showing the regular info.

[josesito1621]

why I can get thrught my payments as always

[Andre Staff Moderator · Accepted solution]

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starfish1223 wrote:

How do I open a support ticket?  I clicked on the link you provided and it just took me to a page showing the regular info.

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Provided FAQ has steps:

If you are a Skype customer, you can contact Skype Customer Service as follows:

1. Click this link and sign in with your Skype Name and password.
2. Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem.
3. If the information doesn’t help, click Continue support request.
4. Select your contact method.
5. If you chose email, enter your details, describe your problem and then click Send support request. We'll get back to you as fast as we can.

Note: In step 4 if you are offered chat support then choose this as it is faster

[markann41]

i have a new visa debit card and my subscription is due but it will not let me enter my new card details, ive tried deleting browsing history and cookies but still have no joy in entering my ner card details....help please

[glennvandenbosc]

I just received a billing AGAIN through Paypal account! Why am I on a different bassis for payment when I was on a 3 month for $8.40? Something is diffenently wrong. I would like to be on a yearly bassis for $30.50. Why have you got me on your billing you now have me on. I wish to make payment for one full year of $30.50. Please see that I am on that bassis from now on. Attached is showing what they just charged my account AGAIN! Thank you.

Glenn Ivan Vanden Bosch

I tried to put my attachement of billing on this and it will not work. However on May 1, 2012 they charged me $10.00 and now on May 7, 2012 they sent to paypal an additional charge of $10.00. I want to be on a yearly bassis for $30.50. Please, Please put me on this ASAP [as soon as possible]. And refund the portion that should not be chargable. Invoice # 609558439 Thank you. Glenn Ivan Vanden Bosch

[glennvandenbosc]

I just received a billing AGAIN through Paypal account! Why am I on a different bassis for payment when I was on a 3 month for $8.40? Something is diffenantly wrong. I would like to be on a yearly bassis for $30.50. Why have you got me on your billing you now have me on. I wish to make payment for one full year of $30.50. Please see that I am on that bassis from now on. Attached is showing what they just charged my account AGAIN! Thank you.

Glenn Ivan Vanden Bosch

I tried to put my attachement of billing on this and it will not work. However on May 1, 2012 they charged me $10.00 and now on May 7, 2012 they sent to paypal an additional charge of $10.00. I want to be on a yearly bassis for $30.50. Please, Please put me on this ASAP [as soon as possible]. And refund the portion that should not be chargable. Invoice # 609558439 Thank you. Glenn Ivan Vanden Bosch