Skype sent me an e-mail today stating I would lose $20.00 in credits in thirty days because of non-use. This is not true. I use Skype often. What is going on? Apparently SKYPE does everything it can to avoid direct contact with clients. Why is there no option for direct contact to SKYPE customer service? My skype name is LAZODD. I wish to hear from SKYPE, not some other frustrated customer.
You have 2 Skype accounts and you are using only one of them, but credit is about to expire on the other
This FAQ can help you find your secondary username: https://support.skype.com/faq/FA10858
Since it's not possible to transfer credit from one account to another you can either use up credit on your secondary account or request a refund: https://support.skype.com/faq/FA297
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