How to cancel the subscription

[Yandi]

Hi,

I just received the bill from Keep which is the subscription of 3 months unlimited call.

I forgot to cancel the subscription in advance, so it automatically charged from my credit card. But I don't want to subscribe anymore.

Can I have refund?

My order number is 540601940.

Best Regards,

Yandi

[Andre Staff Moderator]

Hi Yandi,

Please file a refund request as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Andre

[LINWOODPRICE]

I need to cancel my subscription as it is not what we need.  We need to be able to call from our phone, my wife does not use a computer.

Please advise when it has been cancelled.

Linwood Price  order 579635206

e-mail [edited for privacy]