Fraudulent billing

[Glennhain1]

I have 15 fraudulent billings from March & April totalling $293. How can I talk to someone about resolving?

[Elaine Moderator]

 Hi, Glennhain1, and welcome to the Community, though I wish it were under different circumstances!

  Please file with Skype Customer Service without delay; include the invoice numbers of the invoices which you did not authorize together with any pertinent details such as the dates and amounts of the individual charges.  contact customer service

I also highly recommend changing your account password immediately and following the advice included in this informative FAQ:  https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account

Regards,

Elaine

[priyasinghee]

Skype is super fraud..they have charged me multiple times on the same day..Hopeless customer service as well. when I contact them they can do nothing about it. I am pulling it off

[Elaine Moderator]

Hi, priyashinghee, and welcome to the Community,

Skype is not running a fraud operation.

When you next contact Skype Customer Service, instruct that your payment method be removed from your account and that automatic re-charge be cancelled, which will occur anyway when the payment method is removed.  I recommend choosing e-mail as your preferred contact method.

Contact the issuer of your payment method immediately to alert them of the fraudulent charges.  Most credit card companies do not hold their accountholders liable for fraudulent purchases.

Have you changed your Skype account password and the password of your payment method account?  If not, please do so immediately!

Best regards,

Elaine