Credits to cancel...

[GregoryNZ]

To Skype staff (and experienced users)

Please cancel my recent credits of 60 euro that are done on 17 jan. I was trying to buy 10 euro as usual but Skype balance was not refreshed immediately, so I kept trying... and now I have all 6 attempts processed with 60 euro credits delivered. I have learned this morning that it was an issue with Skype system that Skype is looking at to fix, hopefully it's fixed by now...

Please cancel it. On my Purchase history it's still shown with status 'Pending'.

I would appreciate your prompt action.

If you have any questions or suggestions please email me back.

Regards, Gregory 

[blerta]

Hi I Just had the same issue,
une the below link for refund

[blerta]

https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund?frompage=search&q=refund+on+credit&...

[GregoryNZ]

Hi Blerta,

Thanks for response.

Unfortunately a link is filtered out and not visible in your reply.

Can you send it again please? May be in brackets... or just URL without http prefix...

Thanks

[blerta]

https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund?frompage=search&q=refund+on+credit&...

copy this link and then paste it

[blerta]

hope it works now,

[GregoryNZ]

Yes, it works. Thanks.

I've sent 'Credits bought - to cancel' request through this interface and 've got a confirmation email about receiving my request.

From your experience, are Skype cooperative to accept your request? It's clearly their fault not to refresh your Balance straight away and confusing the Customer by that...

How long it might take?

[blerta]

I have no ide, I just did it today, But I have planned to contact my bank tomprrow to cancel this payments as well.