Re: Chat and Vision - SCAM!

mbjeruzal · ‎16-11-2011

I have the same opinion of this company. I have also posted my story on another one of the "topics". You may want to try this telephone number in the UK (Tel: (+44) 0870 295 912

... but they are extremely elusive. I would never recommend them to anyone

mbjeruzal · ‎16-11-2011

apologies ...that should be Tel: (+44) 0870 295 9128

MisterP · ‎29-11-2011

What a **bleep**ing scam!!! they took the money from my bank, now look, moneybrokers did confirm the payment, now they helding my products and asking me for a photocopy of my credit card! that s crazy! here is what they send to me :

Dear Mr Pierre,

Thank you for shopping with ChatandVision.com

I understand that you have purchased the following products from us on 2011-11-27.Regrettably, I have been informed your order has been placed on hold by our processing team.

Below are details of the items being held for your review:

- RTX Dualphone 3088

Due to recent reports of an increase in fraudulent transactions on e-commerce sites, we have been advised to perform routine credit checks to ensure validity of purchases. In order for us to proceed with this order, we would like to request identification documents to be emailed to us by reply.

Rest assured any information submitted to ChatandVision will be held in the strictest of confidence, and will not be passed on to third parties or used for any other purposes.

Should this be acceptable, documents to be submitted should include:

1. The front copy/scan of the card used to make the purchase, which clearly shows the last four digits of the card and the card holders name (we strongly reccomend hiding the rest of your card number prior to submission).

2. A proof of address in the form of a utility bill, which shows the card holder and billing address. Gas, Electricity, Water utility bills are acceptable.

Upon your reply, I will be sure to look after this process personally to ensure your order is verified with minimal inconvenience to yourself.

Many thanks for your cooperation and assistance in this matter. Should there be any further queries or concerns in regards to this request, please do not hesitate to include them in your reply.

Best Regards,

Bethany Wilkinson
ChatandVision Customer Care Team

ChatandVision Ltd.
"Skype's Global Merchant Partner"
www.chatandvision.com

WTF is that? i did send an email for refund immediately, if not so i will complain to the police for internet fraud, as i ordered 5 phones from there!

MisterP · ‎29-11-2011

Hi

I've exactly the same problem.

I ordered the RTX dualphone on 10. 10. 2011 and my credit card was charged the same day. I got an email from Chat and Vision and they told me that my order is on hold because they need more information from me like a scanned copy of my credit card and proof of address. How come ? They have my money already. I think they just steal the money from customers. I not understand why a company like Skype deals with Chat and Vision. From now no more email answered. I don't know how I can get my money back?

Bernhard

Yes i don t get it why are they asking additional informations for payment, the money transfer is done by moneybrookers company, isn t this way of payment safe enough for merchant and customers? (like paypal), here is what i did get before receiving their email about sending copy of my personnal data :

*******************************************************************************************
THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY.
*******************************************************************************************

Dear Mr Pierre Goret,

TRANSACTION CONFIRMATION

You have successfully made a payment to Chat and Vision Ltd. using your credit/debit card (VISA, xxxxxxxxxxxxxxx) on 27 Nov 2011.

The amount of EUR 334.95 has successfully been debited from your credit/debit card.

This charge will appear on your card statement as a debit by: MB*ChatandVision

Sincerest regards,

Skrill (Moneybookers)

*******************************

Moneybookers Ltd., London, Registered in England and Wales no 4260907.
Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom.
Authorised by the Financial Services Authority (FSA) under the Electronic Money Regulations 2011 for the issuing of electronic money.

ChatnVisionSux · ‎02-12-2011

The biggest problem is from skype. They should never have allowed to be associated with a compagny that doesnt respect the client. The customer should clearly see before buying that it comes from Hong Kong, i would never have bought from skype if I knew it was shipped from Hong Kong.

I ordered mine on november 21. I live in Canada on the east coast, not far away in the mountains in Russia.

The first email they sent me:

I am pleased to inform you that your ChatandVision order (SO120124) has been selected for upgrade to priority processing and shipping in our warehouse. What this means is that your selected standard delivery option of 3-10 days has been upgraded to our express delivery priority service. Your order once dispatched should arrive shortly in the next few working days via HK_Post!

The second email:

Kindly be informed that you should expect your parcel to arrive at your mail box in 7 to 14 working days subject to local customs / local weather conditions (if applicable).

Oh yeah, it goes from 3 to 10 days to 14 BUSINESS days, thats approx. a 2 weeks difference for me.

MisterP · ‎29-11-2011

I finally got my order "unlocked", they will work that out they said.

I got my phones aswell, very fast delivery.

CASE NUMBER: XXXXXXXXXXXXX Kindly take note and use this number in any future correspondence with us.
SubjectRDER HELD

Dear Customer,

Thank you for your e-mail.

We would like to inform you that your order has been dispatched using DHL. You can track your parcel by using the following information:

Tracking number: XXXXXXXXXXXXX

Website: XXXXXXXXXXXX

Kindly note that this security check is flagged by our system and unfortunately, all this information is not being handle by our department for security reasons. We apologise for the inconveniences caused.

We deeply value your comments and have had your comments forwarded to the relevant department for suggestions and improvements that can be made.

Meanwhile, if you have any further queries, please do not hesitate to contact us again.

Sincerely,

Ana
Customer Care Officer

ChatandVision Ltd
"Skype's Global Merchant Partner"
www.chatandvision.com

---------------Original Message---------------
From:   XXXXXXXXXXXXX< >

Subject:
   Re : ORDER HELD (XXXXXXXXXXXXX


Oh yes thank you for your information but this is unusual for me for many reasons :

1. The transaction was done threw the system "verified by visa" so i was redirected to my bank website to confirm the transaction so i had to use my digi pass from the bank, safe enough.

2. At the time i received an email from you asking for additional information and so the delivery held, the money was already taken from my visa card by a company looking like paypal system, Why not charging the customers after your security checks instead?

3. To put more stress about it, there is no single phone numbers for an help desk to contact you.

I hope that you understand my point and hope to receive my products ASAP.

Thanks for your support.

XXXXXXXXXXXXX

----- Reply message -----
De : "ChatandVision.com Sales Support" <sales@chatandvision.com>
Pour :XXXXXXXXXXXXX
Objet : ORDER HELD (XXXXXXXXXXXXX
Date : jeu., déc. 1, 2011 12:04

CASE NUMBER:XXXXXXXXXXXXXKindly take note and use this number in any future correspondence with us.
SubjectRDER HELD

Dear Customer,

Thank you for your e-mail.

The reason for this is to protect both the owner of the credit card / account and the company from fraudulent internet activities. I can assure you that we are a legitimate company and we do not give out personal details to 3rd party companies and all of the information we obtain are being kept confidential. This was just a random security check that was flagged by our system.

We would like to inform you that your order has been fully allocated and ready to be dispatched at any moment. As soon as your order has been dispatched, we will send a dispatch email.

Should you have any more queries, please feel free to contact us.

Sincerely,

Ana
Customer Care Officer

ChatandVision Ltd
"Skype's Global Merchant Partner"
www.chatandvision.com

---------------Original Message---------------
From:   hlq2action < >

Subject:
   Re: ORDER HELD (XXXXXXXXXXXXX


Dear Mike,

If you don t need any more papers from me to send to you, like copy of my credit card or something, then it s ok.

You can send me the products, i not asking for refund anymore.

I am waiting for my products to be send.

PS : Why should i send you a copy of my credit card + proof of adress when you already charged my credit card? can you explain me this?, many people complaining on the skype community forum about this.

XXXXXXXXXXXXX

From: ChatandVision.com Sales Support
Sent: Wednesday, November 30, 2011 11:37 AM
To: XXXXXXXXXXXXX
Subject: RE: ORDER HELD XXXXXXXXXXXXX

CASE NUMBER: XXXXXXXXXXXXX Kindly take note and use this number in any future correspondence with us.
SubjectRDER HELD

Dear Pierre,

Thank you for your e-mail.

I am happy to inform you that your order has passed our verification process and you shall receive a tracking number shortly.

Kindly confirm if you still like to proceed with the refund.

Sincerely,

Mike
Customer Care Officer

ChatandVision Ltd
"Skype's Global Merchant Partner"
www.chatandvision.com

---------------Original Message---------------
From:   XXXXXXXXXXXXX < >

Subject:
   ORDER HELD


Please cancel my order, my bank took the money for my order and you are blocking the package, i want payback immediately, this is a scam for me i will not order anymore anything from your website.

THanks

lanzelot60 · ‎25-11-2011

Hi everybody,

CHAT AND VISION IS A FRAUD COMPANY. I have the same problem, also bought a RX 3088 phone 2nd november 2011, payed it via Visa, never received the parcel, till today 8th december still no money back. I can only warn everybody to order anything from this company. Its also shame for skype itself to do buisness with a company like that.

SGH · ‎12-12-2011

Hi,

I have the similar story. On 11 Dec I paid 58.99$ for GE 31591 cordless phone from my credit card. The credit card was charged. But my order status is still 'Order Payment Failed'.

I tried to contact Chatandvision but no one is answering Skype call and I wonder whether chatandvision really exists or I have been cheated. Can someone please provide me the landline contact number of chatandvision.

jgile22 · ‎02-01-2012

my headset that i ordered still hasnt come and it has been about 35 days

Cali_Nat · ‎04-01-2012

yes, i wished i had read these posts before i made my purchase via c&v. i made my phone purchase dec 18, 2011 and it is now jan 4, 2012. c&v sends me standard reply emails w/o phone numbers & the same name of 'ana'. my phone calls to them on 2 separate occasions with my voice recording heeded no response. i'm terribly concerned but will give it until the jan 18, 2012 before i exercise my consumer rights. i also partially blame skype for continuing to associate their name with chat & vision since i only bought the phone due to the association. of course, this will only lead my future consumer habits away from both companies for sure!