danaespencer wrote:When I first started the subscription it said that it would be renewed in four weeks, however I thought today was the day it would be renewed and not yesterday.
Subscriptions are extended based on purchase date and time, which means if you purchase subscription on the 14th at 15.00 GMT then next month it will be extended automatically on the 14th at 15.00 GMT.
The problem with this is that from time to time there can be delays either on your bank or Skype payment provider side. If there is even 1 minute delay then subscription would fail and expired. This is why Skype has set recurring payment date 3 days in advance. Of course you won't loose 3 days out of your subscription, it's still extended based on initial purchase date, but payment is taken in advance to avoid delays.
Also quite often customer forget to update their credit card, so 3 days should be enough time for a customer to take an action before subscription expires.
Next payment date should always be shown under subscription settings:
https://secure.skype.com/account/call-phones/packages
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