Action Required - Your subscription will be cancelled next month due to expiring credit/debit card

[michosb]

September is my anniversary month for my subscription to Skype unlimited calling (US).  I received the subject message via e-mail.  Does this mean I won't be able to use Skype after April unless I update my credit card or that the automatic renewal will not occur in September but I will still have unlimited calling until then?  I am not sure I want to renew after September but since I paid for service for one year I would like to be able to use Skype for the full year (through September 2012).  Thank you.

[elainemariesmit]

I have the same question, but I am not going to be so nice asking it.

Who does skype think it is telling me that you are going to cancel my account in April, when  I am fully paid up through July for my calling plan and through September for my number? 

[Drrosky]

I have always had auto credit applied when needed and wish to keep the same payment arrangement if possible. I wish to change the auto debit to a different credit card. Please advise. Drrosky

[croyt]

The email instructions are both incorrect & incomplete if you merely want to update a renewed credit card payment: 

  3. Choose an existing stored payment method or add a new method

produces no result. 

Apparently you must re-enter your card info with its new expiration date: 

  Your account page > Subscriptions - Settings

  > Change payment method > Add payment method

     - re-enter card info with new expiration date

[chipsbc]

I posted this on another question. It is impossible to get an explaination from Skype. I guess they have enough customers now that they can behave like the big telcoms and tell their customers what hoops they must go through to be able to be a Skype customer.