Sony BRAVIA not able to Login to Skype "kicks out from SKYPE and reboots TV!"HELP!

[svarci]

Hi All,

I have the same problem since 3 days. I have a Sony Bravia KDL-40EX721, firmware is the latest. I have reset the factory settings but no success.

[m2m]

Heh, is seems that there are lot of people with the same problem. It began aproximatelly 3 days ago and we all cannot login into the skype.

[natstar]

I've bought my first ever TV, went straight for the top of the range Sony Bravia but can't log in to Skype!

Model KDL-32EX520

Software version PKG3.904EUA-0104 (and it says there are no newer versions available for download)

Connected to internet via a cable

Internet in general works fine on TV, so does Facebook etc.  Today my new Sony webcam thing arrived, I plugged it in and now it lets me into the Skype app (which it didn't before).

However every time I enter my Skype username and password it tells me it's logging in for ages (several minutes), then eventually flicks to a message that's only onscreen for half a second so I can't see what it says, then it exits the Skype app and sends me back to normal TV.

no problems with my Skype account - it works fine on the laptop, and I've tried resetting my password to be sure I have the right one.  Definitely a problem with the TV software (or the Skype API), it'd be great to hear what I can do to resolve.

Many thanks

[tr1]

i have exactly the same problem as natstar - my 40-524 connects to the internet so that i can watch you tube etc perfectly but when my camera arrived and i plugged it in - internet is via a cable rather than dongle - it says that i'm logging in for ages, then flashes up with a message that is too quick to read then goes back to whatever channel it was previously on. i phoned sony support who told me to restore factory settings and check the updates but still nothing. i then tried to set up a new skype account which did the same thing but the message stayed up longer - it says "cannot connect to the internet. please check the internet connections and settings" - clearly it is connected to the internet as the you tube etc works - and the internet settings are fine- i checked.  sony support are looking into this and will call me back within a week (?). since my skype works on every other device - ipad, iphone, laptop etc - i can only assume it is something to do with the configuration of the app for the bravia. will let you know if i get any joy from sony - however when i asked sony support if you can plug in a device with a keyboard they said that was not possible - oddly though, i have seen mention of this on some other threads so my confidence in their knowledge of their products isn't that high...

[cyrilo]

Hi Guys

I have contacted Sony via their e-mail support http://www.sony.fi/support/fi/contacts/tvhc/email

and currently I am having the conversation with some dude from there over an email.

Here is the conversation so far

Hi

My internet is working on the TV as well, I can use the browser and internet video on the TV. 

I did restart the router. I did reconfigured the network settings of the TV several times. I did tried to "borrow" my neighbour internet connection also and skype does the same. 

Here is also a thread on the skype forum that more people complain about the issue: http://community.skype.com/t5/Skype-on-your-TV/Sony-BRAVIA-not-able-to-Login-to-Skype-quot-kicks-out...

Have in mind that skype worked and during the call the TV restarted, looked like the skype crashed. And every time when I try to sign-in it looks like Skype crashes.

Here is the information that you have requested

Serial no: XXXXXXX

Firmware: PKG3.904EUA-0104

ISP: Welho/DNA

Speed down/up: 300/10 Mbit

Router: Asus RT N16 it is running DD-WRT firmware.

//Kiril

2012/3/10 <customersupport.fi@eu.sony.com>

Hi Kiril,

Have you resetted your router settings, and checked if router SW is up to date? 
Do you get Internet connection otherwise from TV, ie. Bravia Internet Video clips shows OK?

If still doesn't work, please provide following information:
 .TV's serial number,  
 .your DNS provider, 
 .up- and download speed, 
 .your router model name.

I might need to escalte this issue.

Best regards,

Markku Ristola
SONY SUPPORT TEAM
SUPPORT: http://www.sony-europe.com/support/hub/sony_europe.html

Sony Belgium, bijkantoor van Sony Europe Limited.
Da Vincilaan 7-D1 · B-1935 Zaventem · Belgium



__________________________________________________________

From:	kirilXXXXXX
To:	"customersupport.fi@eu.sony.com";"XXXXXX"	Cc:		Sent:	10/03/2012 10:16:17	Subject:	RE: Sony Support E-mail | Sony Support Email XXXX [case:XXXXX][email:XXXXX]

Hi

I do have the latest firmware PKG3.904EUA and I did factory reset of the
TV. Same problem.

//Kiril
------------------------------
From: customersupport.fi@eu.sony.com
Sent: 10.3.2012 г. 10:00 ч.
To: XXXXX
Subject: RE: Sony Support E-mail | Sony Support Email XXXX
[case:XXXX][email:XXXX]

Hi Kiril,

Thank you for contacting Sony technical support.

Check if you have the latest software, PKG3.904EUA, if not, update
the software.
You can find an update software and instructions how to update from this
link.
http://www.sony.co.uk/support/en/product/KDL-55NX723/downloads/FW_Bravia_3904EUA
Make sure that you do factory reset after you've updated the software.

You might also need to reset your router settings.

Best regards,
Markku
Markku Ristola
SONY SUPPORT TEAM
SUPPORT: http://www.sony-europe.com/support/hub/sony_europe.html

Sony Belgium, bijkantoor van Sony Europe Limited.
Da Vincilaan 7-D1 · B-1935 Zaventem · Belgium



__________________________________________________________

*From:*XXXXX *To: *customersupport.fi@eu.sony.com *Cc: * *Sent:
*09/03/2012 21:59:42 *Subject: *Sony Support Email XXXX

 Hi,

I have used Skype on TV for a month now and today around 19:00 the
skype crashed and TV rebooted. And from that point on I can't login to
skype anymore.
I have tried factory reset of the TV, but it did not help.

I have contacted skype and they said to contact Sony.
So how can I get skype on the TV working again. This was one of the
reasons why I choose the TV and paid huge amount of money for it.

[thaler]

Same here with KDL-55HX920. In most cases Skype fails to log in. Problem started also few days ago. Sent also support request to Sony. Let's see!

[braviabraga]

Same problem here with a 40EX720! And it's not the router or the network problem.

[tommi]

here is same problem too witn 46hx823.

i just sent email to sony support. let's wait their comments for this problem.

i think that some is changed in skype side, now sony tv doesn't understand it anymore....

[jarlath]

Having the same problems with Skype kamera. Just recently bought a sony tv. Type KDL-46EX525. Sykpe is not working. When I try to login it doesn't work and a quick message appears on the screen but you dont have time to read it. I tried to setup a new account through the TV and the message came that it was not possible due to no internet connection, This was not the case because I could log into facebook on the TV. Obviously a software problem between Sony and Skype. I updated the TV software but that did not help and sticking the USB plug in and out does not help.

[toacardoso]

Hi

I just bought the CMU-BR100 for my 26ex320 bravia and hppens the same thing like with JJ - try to start the session, try for some seconds and fail with a message impossible to read. Have someone found any solution?

best regards

To