Sign in problems on TV [ Edited ]

[Claudius Community Manager]

We've recently received some reports of some users having trouble to sign in on their Skype supporting TVs (Panasonic TC-P55VT50 and similar). The Skype app on the TV will not accept a prefectly valid login that works fine when used elsewhere (e.g. on desktop Skype clients or the Skype web account page) with the error "Failed to synchronize with CBL".

UPDATE (21.08.2012): As a temporary workaround please login to your web profile page and enter date of birth and gender information there.

UPDATE 2 (20.09.2012): We've fixed the sign in issue via an update on our end. If you are still facing sign in problems on your TV, please create a new message.

We are looking into this and are confident to provide a permanent fix soon.

[JKM]

Hello Claudius,

Thank you for the update.  I wanted to let you know that the particular error message you mention is not the same that I am receiving with a new 2012 model Panasonic VT50 and new Panasonic camera.  Although the symptoms are the same.  I get a rather generic login error stating that there is a temporary condition and to attempt my login later.  Perhaps they are related but I wanted to let you know.

Thank you,

James

[SimonW]

Thank you for the information. We think it's the same issue - it is still being investigated, sorry for the inconvenience.

/Simon

[steffi1411]

I also have the same problem on Samsung Smart Tv.  please solve it soon!! thanks!!

[Cin67318]

Is this error related to cannot sync your contact list?

I was using skype last weekend (Sunday) showing a new user how to use skype. when I went to cal another skype user my panasonic tv, clicked off of skype and said can not sync your contact list, it has now been this way for a week no matter how many times I re- log onto skype. Any help would be greatly appreciated.

[famteigen]

I have an older skype account and have now created a new one for my family.
The old account has no problems signing in to skype on my Samsung tv, but when I try the new account, will it not log in....

Hope you find a fix for this very soon

[rennie1906]

I've also got the same problem with my new Samaung 8000 series TV, when I enter my user name and password, it just seems to be stuck in a loop trying to log in....there are no error messages.

[Vince29]

It's been a while now... any progress???

[Claudius Community Manager]

As a temporary workaround please login to your web profile page and enter date of birth and gender information there.

[JKM]

Hey Claudius,

This is confirmed working for me now. Thank you!

Now that the first issue is solved, can you have a look at the issue related to camera settings here?  Now my video is gone.  

http://community.skype.com/t5/Skype-on-your-TV/Hit-reset-button-on-video-settings-and-now-video-is-t...