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Novel Tourist
saracen1419
Posts: 1
Registered: ‎13-08-2011

Samsung LED 800 TV smart Hub

Hi

 

Im having issues with my brand new TV. The Skype camera which is supposed to power on when the tv is powered on and smart hub activated seems never to work when needed. Its meant to come up with a blue light to show its connected and powere available etc to the camera but in my instance this isnt always or usually the case. If i go into skype the video option is greyed out and  i get a message which cycles between connecting camera and disconnecting camera. Usually if i power down the tv for a some period of time i can start it up and get the camera working but this isnt the case always.Ive had an engineer come round to look at it but he seems to think that the USB board in the tv is at fault. because of a software update, this doesnt seem to make sense i could understand if it was a firmware update or faulty board but not that some random program (app) is causing the issue. If this was the case surely just removing the app would fix it or reflashing (reinitialising the software would fix the problem). Doesnt sound like a skype problem per say just wanted to know if anyone else has had these issues and what they did to resolve this problem ..

 

thanks

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Novel Tourist
thomasclare3
Posts: 1
Registered: ‎01-11-2011

Re: Samsung LED 800 TV smart Hub

Ihave purchased a Samsung Model:CY-STC1100/ZA camera for my Samsung LED 7000 3D tv which I brought last year but it will not connect to TV has anyone any advice.

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Staff
JKTol
Posts: 132
Registered: ‎16-04-2012

Re: Samsung LED 800 TV smart Hub

Each model year has a specific camera.
Search for the compatible Skype TV camera by your TV model number on your local Samsung website.

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