Re: No Click to Call button in Sage CRM access via...

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No Click to Call button in Sage CRM access via HTTPS

Hi Skypers,

 

A user of our CRM system has Skype installed on her PC. If she accesses the system internally she uses a URL like this:

 

http://servername/crm/eware.dll/go

 

If she is working from home or on the road, she uses another URL:

 

https://crm.company.com.au/crm

 

This external URL uses an SSL certificate, redirection and port-forwarding to allow external access to the CRM.

 

Skype works fine when the CRM is accessed internally, but when the HTTPS URL is used the Skype button (the Click2Call button?) does not appear in the CRM system.

 

Here's the piccies for the more visual people among us.

 

skypeButton.jpg

There's the Skype button (above)

 

NOskypeButton.jpg

And the same system loaded on the same PC but using the external URL, has NO Skype button (above).

 

The CRM is Sage CRM 6.2.f.1.

 

Can anyone please shed some light on how to get Skype to work when the HTTPS URL is used to load CRM? Is it a proxy setting? Could it be I need a firewall rule?

 

Thanks,

Heavy Buddha

heavybuddha
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Re: No Click to Call button in Sage CRM access via HTTPS

Thanks for reporting. First i suspected that addons are not allowed to manipulate content in HTTPS pages (for security and integrity reasons). But I just verified accessing several HTTPS in IE9 and Chrome browser that it's actually working.
Can you try upgrading the Internet Explorer to IE9?

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Claudius
Community Manager
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Registered: 22-06-2011
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