A user of our CRM system has Skype installed on her PC. If she accesses the system internally she uses a URL like this:
If she is working from home or on the road, she uses another URL:
This external URL uses an SSL certificate, redirection and port-forwarding to allow external access to the CRM.
Skype works fine when the CRM is accessed internally, but when the HTTPS URL is used the Skype button (the Click2Call button?) does not appear in the CRM system.
Here's the piccies for the more visual people among us.
There's the Skype button (above)
And the same system loaded on the same PC but using the external URL, has NO Skype button (above).
The CRM is Sage CRM 6.2.f.1.
Can anyone please shed some light on how to get Skype to work when the HTTPS URL is used to load CRM? Is it a proxy setting? Could it be I need a firewall rule?