a subscription is unlikely to cover the cost of ALL Skype Out calls to the regular phone network, so it is always good to have some Skype Credit available
since the ATA comes with calling credit already, you could delay getting the subscription as well
note also that the main advantage of using the ATA is to eliminate involving the use of a separate computer that is signed in to Skype -- there are other phone adapters that can be used with computers running the Skype client (and that phone can usually continue to be used with your existing landline)
-- discussion about the other phone adapters would be misplaced in this thread however, because the ATA, the topic of this thread, is plugged directly into your router
17-03-2012 02:31 - edited 19-03-2012 04:38
Hello - I have been pouring thru these logs for something that could help me figure out why I am unable to place a call with a newly purchased FREETALK® ConnectMe TALK-1200!
I "successfully" configured my FREETALK adapter (using the presribed wizard) and it "appears" connected to my Skype account – (as viewed from the device’s internal webserver). My Skype account and balance info does appear on the internal web server page (shown below). Note: My userid and IP addresses were removed for security reasons.
| Skype Name: xxxxxxxxxx
| Balance: USD 3.61
| Buy Credit | View Subscription
I also see under the following link that the adapter appears as "Connected" to the Skype call service.
| Connection Status
Troubleshooting steps taken thus far...
• Verified FREETALK device has an IP address from router
• Verified desktop phone works when plugged into home telephone line (without FREETALK Connect connected)
• I have factory reset and reconfigured the device multiple time [NO EFFECT]
• I have placed the device in my router’s DMZ [NO EFFECT]
• Changed the cat5 LAN cable and phone cable [NO EFFECT]
• Verified my router (D-LINK DIR-655) firewall:
+ Allows SIP traffic
+ QOS engine is on (with auto classification & Dynamic Fragmentation)
+ I am connected to the Internet via my ISP
• Measured uplink speed displayed as 2,143 kbps (from DLINK router)
• FREETALK shows a solid green light
Symptoms: Lots of static, the Skype lady's voice fades in and out. Ultimatly I am unable to make any calls... I did perform a 'ping' from my router and it appears I am loosing 35-45% of my packets for some reason....?
Ping statistics for x.x.x.x:
Packets: Sent = 436, Received = 285, Lost = 151 (34% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 8ms, Average = 0ms
When I pick up the handset and attempt a call (Echo test or to another phone landline)... I hear the 'normal' Skype dialing sounds... but then after approximately 60 seconds I get the following message (lady’s voice) “Sorry, there appears to be a problem with your Skype call, check your setup.”
UPDATE: It appears that once I turned off all my secondary routers and wifi units (focusing only on my primary router/switch) I reset and reconfigured my my Freetalk TALK-1200 successfully - just like the instructions show. Shout out to Karen @ eBuyNow Support for simply asking what my router/wifi configuration was! I am now fixed, up and running! (yay!)
4 weeks ago
I see you're already pretty smart about the functioning of the "FreeTalk1200 Conect me", and I need your help.
I'm using my FreTalk 1200 in Brazil and it is working perfectly for making and receiving calls from Skype users normal, but I have a problem with some calls and unfortunately eBuyNow Support is not interested in solves it, do not respond my questions.
Come to my problem:
When I make calls to Skype users type company where it is necessary to dial a number to access the menu the options, do not succeed because the FREETALK not send any DTMF of keypad of the phone after the call is connected skype. You can better understand what I mean if you add Skype user "petroleobrasileiro" and make a call to it.
When the user "petroleobrasileiro" answers the call, there is the following message: Dial 1 for menu in Portuguese, Dial 2 for menu in English, Dial 3 for menu in Spanish.
The problem is that when I dial a number to set the language that number is not sent by FREETALK.
In Skype installed on my PC, the option for this type of call is: CALL\SHOW DIAL PAD.
Please do tests and see if you can help me, because I have no help from eBuyNow Support.
Information about my device:
HARDWARE VERSION: 0.5.us
SOFTWARE VERSION: 22.214.171.124
MAC ADDRESS: BC:382:20:3A:5E
TIME ZONE: GMT-3
I am very grateful for your help,
4 weeks ago
was the ConnectMe ever officially released for use in Brazil (as I recall there were country-specific dependencies)?
I think you will find that the ConnectMe DOES send touch-tones, but due to variations in how touch-tones are supported throughout the world, your results may vary
I believe that you will experience this if you test further by connecting to other IVR systems
I'm afraid there is not much you or anyone else can do to mitigate this situation
4 weeks ago - last edited 4 weeks ago
Thank you for your feedback.
As the problem may be because the Freetalk is not released for Brazil, it's likely that in your Freetalk this problem does not happen because you're not in Brazil.
You can take the test by adding the Skype user "petroleobrasileiro" and make a call to it and check with your Freetalk you can select menu options for that user?
This is just so I make sure my problem is not caused by any fault of the device.
If this works in its usualy Freetalk1200, it may be probable that in the future there is an update firmware to solve my problem, because all the other functions of my Freetalk are already working very well.
Thanks for your attention,
4 weeks ago
I then called petroleobrasileiro using the ConnectMe and your IVR system would NOT recognize the touch-tones that I entered
I also used the ConnectMe to access my own cellphone's voicemail and confirmed that touchtones worked fine
note that the only thing this suggests is that the ConnectMe device is not compatible to your particular IVR system
if you haven't done so already, I would suggest that you test an assortment of other IVR systems using the ConnectMe
my suspicion is that you will find that it works with other systems, particularly within Brazil
if you confirm this to be true (as is the case here in Canada), I wouldn't expect a fix via firmware update
4 weeks ago
Thanks for your information.
I can only wait and pray that some day this is resolved by the manufacturer of the FREETALK.
If we had more customers and users of attention from the eBuyNow support, we would be happier, but unfortunately they do not answer my questions to inform a feature is not compatible.
I personally believe that if a device is certified for Skype, it should work with all the facilities of Skype, independent country in which it is used.
Thank you for the tests you have done.