Thanks for being wonderful

[Bill888]

I receive an email from Skype:

"As a thank you for using Skype, we'd like to give you a Skype-ready cordless phone worth £50 as a gift. It's just our small way of saying thanks a lot and all you'll need to pay is £3 for shipping.

So, what's this special gift all about? The Skype-ready cordless phone lets you use Skype to make calls to landlines and mobiles, as well as free Skype-to-Skype calls, anywhere in the house. We love it and we think you'll love it too."

I order it up - pay the shipping - and then spend some hours attempting to get it to work.

All it replies is "failed to connect to server" when I attempt to sign in. All my other devices work on the same connection.

When I try to get support from Skype I am told "the phone is incorrectly configured - you have to get support from GE - We do not supply or support hardware"

Well Skype, you did give me this phone - you gave it as a "thank-you".

Some "thank-you" - just a waste of my time.

Thanks for being wonderful!

[SimonW]

Hi,

Sorry to hear you are having problems. 

It sounds like your 'phone is not connecting to the network properly. Can you confirm that it is getting a IP address on your network? (See page 56 of the manual: http://www.gephones.com/docs/31591-user-guide-english-f.pdf)

/Simon

[Bill888]

Hi Simon,

Many thanks for coming back to me

I have checked Setting, Network.

TCP/IP ticked

Original setting was DHCP enabled but on Information the IP address was 0.0.0.0

I tried resetting network and base - it says successful ; reset base - "system is resetting" then "starting up" - no joy.

I tried Static IP - set 192.168.0.12 for Sky , It does seem to connect.

Subnet mask 255.255.255.0; gateway & primary dns 192.168.0.1;

When I attempt to sign in after a delay I get Connected then "Sign In failed".

Second & subsequent attempts give "Failed to connect to server" - same as when selected dhcp.

So reset network & base again - back to dhcp ....

The lights beside the network cable - left is amber, right is intermittent flash of green.

Tried different cables - same result Tried different hub - same.

Cannot find anything in manual about what these lights signify but I'm guessing the base is not connecting to the ethernet.

Hope that allows a diagnosis - Can't think of anything else to try!

[SimonW]

hmm nothing obvious.

Can I suggest that you contact GE support (link is at http://www.gephones.com/support/contact-us/ ) as I may have missed something.

In parallel I will look into it further.

Thanks,

/Simon

[SimonW]

I've looked into it and it appears your 'phone was supplied/fulfilled by eBuyNow. It maybe quicker to contact them in the first instance (support@ebuynow.com or creating a support ticket by completing the form in http://www.ebuynow.info/en/contact/).

Once you have a ticket number please post it here or pm it to me.

Thanks,

/Simon

[Bill888]

Thanks Simon,

I have contacted both.

Ebuynow have said:

"Thank you for contacting eBuyNow with your query. We are sorry to know you are having problems with your GE Phone. Please visit http://www.gephones.com/support/contact-us/ for technical support regarding your "digital cordless expandable telephone with Skype. If GE are unable to assist you, please contact us back and we will promptly help resolve your issue. " I have PMed ticket no.

GE have not replied as yet.

I suspect they will suggest post back to Hong Kong ... but wonder if it is worth the time & trouble.

[Bill888]

The phone has just allowed sign-in.

Cannot see any change or reason for it to suddenly work.

All lights & settings still the same as is the network

Will just have to observe & test & hope it stays on.