Connection problems with 1st generation Skype phones [ Edited ]

[Claudius Community Manager]

We have learned that customers with certain Skype certified phones are having log-in issues. We are sorry to hear about these difficulties and we are doing our best to look into this matter to resolve these issues.

Update (14.03.2012): We're currently gradually deploying an update on our end that should allow the certified phones to connect again. 

Following models may be affected:

• DUALphone 3088
• FreeTalk SP2014
• GE/Skype phone 28310
• GE 5-2746
• Ipevo Solo
• Ipevo SO-20
• Linksys CIT400
• NetGear SPH200D
• Panasonic KX-WP1050E
• Philips VOIP 841
• Sony Playstation Portable
• TOPCOM Webt@lker 6000

Please report here if you have another Skype certified phone not able to log in any more.

(Thanks for all your reports. I will delete all replies in this topic after I've added your device to the list above to keep this topic focussed. Please use the board for discussions.)

[TheJudge]

Why did Skype take so long to acknowledge the problem?

Why did Skype try to fob off the problems on third party manufacturers?

Doesn't the term "Skype certified" represent a legal and moral obligation on Skype to ensure service?

Why is Skype customer support so poor?

I've been a Skype user since about Skype 0.6 or 0.9. I wrote glowing articles about Skype for the publications I worked for in South Africa. This sort of high-handedness and complete disregard for your customers really pisses me off.

Llewellyn Jones

[hamlit]

My DualPhone was out over the weekend.  I was one who reported the problem.  It seems to be fixed as of this morning.  Thank you.

[larryz2b]

I was able (just a couple minutes ago) to re-connect my Skype phone....all is (finally) well again.... (whew!!) 

[TheJudge]

My Skype is connected. I can make and receive calls.

**BUT** no one can hear me.

(DualPhone 308

[grjakub]

Hallo!

It works again in Germany! Thanks!

[philshare]

Works here also.

[Norel]

Dualphone 3088: still doesn't work in Hungary

[Norel]

edit: just managed to sign in for few minutes only to get offline again... while online no contacts appeared on my account

[dansweeney]

Not only have I loss conection but a friend I skyped when I was fortunate to have a connection for 5 minutes ended up with my complete contacted list and I ended up with, not only his contact list but also his account. This is a very serious breach of privacy and when I informed them they seemed at best indefferent