13-03-2012 10:07 - edited 14-03-2012 19:24
We have learned that customers with certain Skype certified phones are having log-in issues. We are sorry to hear about these difficulties and we are doing our best to look into this matter to resolve these issues.
Update (14.03.2012): We're currently gradually deploying an update on our end that should allow the certified phones to connect again.
Following models may be affected:
Please report here if you have another Skype certified phone not able to log in any more.
(Thanks for all your reports. I will delete all replies in this topic after I've added your device to the list above to keep this topic focussed. Please use the board for discussions.)
Why did Skype take so long to acknowledge the problem?
Why did Skype try to fob off the problems on third party manufacturers?
Doesn't the term "Skype certified" represent a legal and moral obligation on Skype to ensure service?
Why is Skype customer support so poor?
I've been a Skype user since about Skype 0.6 or 0.9. I wrote glowing articles about Skype for the publications I worked for in South Africa. This sort of high-handedness and complete disregard for your customers really pisses me off.
My DualPhone was out over the weekend. I was one who reported the problem. It seems to be fixed as of this morning. Thank you.