Skype App not working in Windows 8

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Skype App not working in Windows 8

I just got a new Acer laptop with Windows 8 on it. The first time I opened the Skype app it allowed me to log in and everything but it wouldnt allow me to make calls, so after a few trys, I restarted my computer. The app now would bring up the logo and load for some time and then a message would say "Oops...there was a problem. Please restart Skype or try again." I did this and the message would still pop up. I have uninstalled the app and reinstalled it multiple times and this message would still come up not allowing me to use the app. Help! :happy:

Tamim
Super Aviator

images.message_type_solution.altAccepted Solution

Please uninstall Hamachi then try again.

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Seeker821
Casual Adventurer
Kudos: 6
Posts: 8
Registered: 29-12-2012
Message 1 of 78 (45,772 Views)

Re: Skype App not working in Windows 8

Are you behind a VPN?

Were you able to use Skype without any issues earlier?
What is the type of internet connection you are using?
Do you have any security software installed on the computer?
What happens when you try to connect to the internet?
Did a Free-trial antivirus come preinstalled on the computer when you bought it?
Do you have any other p2p (BiTtorrent, Team Viewer) software installed on the computer?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6508
Posts: 32360
Registered: 27-09-2011
Message 2 of 78 (45,764 Views)

Re: Skype App not working in Windows 8

I am not behind a VPN

I was only able to use skype before once and it wouldnt allow me to make any calls

Im connected to a wireless router

I have malaware bytes, McAfee Internet Security Suite and Norton Online Backup

My internet connection is fine and connects normally

My new computer came with McAfee Internet Security Suite and Norton Online Backup preinstalled

I do not know what those are :$

Seeker821
Casual Adventurer
Kudos: 6
Posts: 8
Registered: 29-12-2012
Message 3 of 78 (45,761 Views)

Re: Skype App not working in Windows 8

Can you try uninstalling McAfee just to test to see?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6508
Posts: 32360
Registered: 27-09-2011
Message 4 of 78 (45,758 Views)

Re: Skype App not working in Windows 8

I've uninstalled it and restared and I have the same problem.

Seeker821
Casual Adventurer
Kudos: 6
Posts: 8
Registered: 29-12-2012
Message 5 of 78 (45,752 Views)

Re: Skype App not working in Windows 8

Are you logged into Skype / Messenger on any other devices?

 

Try this ms accounts troubleshooter (Select automatically repair options)

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts....

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6508
Posts: 32360
Registered: 27-09-2011
Message 6 of 78 (45,749 Views)

Re: Skype App not working in Windows 8

I have Skype on my phone but I am not currently running it or signed in. I ran that ms accounts troubleshooter and the problem continues.

Seeker821
Casual Adventurer
Kudos: 6
Posts: 8
Registered: 29-12-2012
Message 7 of 78 (45,747 Views)

Re: Skype App not working in Windows 8

Are you able to signin to People app or Messaging app?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6508
Posts: 32360
Registered: 27-09-2011
Message 8 of 78 (45,744 Views)

Re: Skype App not working in Windows 8

yes

Seeker821
Casual Adventurer
Kudos: 6
Posts: 8
Registered: 29-12-2012
Message 9 of 78 (45,743 Views)

Re: Skype App not working in Windows 8

Try Below:

 

Reset IE.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

Type: iexplore.exe and press Enter

 

In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.

 

Please Run the Cleaning Manager Utility

 

Press WinKey + R to open the Run window

 

type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.

 

Now Check Proxy settings

 

In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)

 

ieproxy.PNG

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6508
Posts: 32360
Registered: 27-09-2011
Message 10 of 78 (45,738 Views)
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