Can't make or receive calls on Windows 8

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Can't make or receive calls on Windows 8

As soon as the person called picks up, the call is ended. Likewise if someone calls me, the call drops as soon as I press "answer".
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GWACJ
Novel Tourist
Kudos: 0
Posts: 1
Registered: 03-02-2013
Message 1 of 8 (1,077 Views)

Re: Can't make or receive calls on Windows 8

Please answer all of the following questions in your very next reply:

Do you have any security software installed on the computer?
Did a Free-trial antivirus come preinstalled on the computer when you bought it?
Do you have any other p2p (µTorrent, BiTtorrent, Team Viewer) software installed on the computer?
Which version of Skype do you use?
Do you have Hamachi LogMeIn installed?
What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6924
Posts: 32360
Registered: 27-09-2011
Message 2 of 8 (1,073 Views)

Re: Can't make or receive calls on Windows 8

I have the same issue. Skyupe for Desktop on same computer works perfectly

 

1. Yes, Mcafee is preinstalled

2. No, not currently. I do use TeamViewer on other box with skype/desktop/windows 7, no issues.

3. Whatever the app store installed. I tried uninstall/reinstall twice.

4. No.

5. Mcafee

6. Mcafee

 

mjb90
Novel Adventurer
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Posts: 3
Registered: 08-02-2013
Message 3 of 8 (1,057 Views)

Re: Can't make or receive calls on Windows 8

Tried turning off Mcafee firewall. No real difference.

mjb90
Novel Adventurer
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Posts: 3
Registered: 08-02-2013
Message 4 of 8 (1,051 Views)

Re: Can't make or receive calls on Windows 8

Please keep disabling McAfee.

 

Download and Run Process Explorer
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Save the process lists to a text file, compress the text file to a zip format and attached the file in here.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6924
Posts: 32360
Registered: 27-09-2011
Message 5 of 8 (1,045 Views)

Re: Can't make or receive calls on Windows 8

solved by uninstalling mcaffee entirely. Turning off firewall, spyware, virus individually made no diff.

mjb90
Novel Adventurer
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Posts: 3
Registered: 08-02-2013
Message 6 of 8 (1,034 Views)

Re: Can't make or receive calls on Windows 8

Thank you for your feedback.

 

Disabling McAfee is not sufficient. Also, it is not yet compatible with modern apps (ALL).

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6924
Posts: 32360
Registered: 27-09-2011
Message 7 of 8 (1,022 Views)

Re: Can't make or receive calls on Windows 8

i get a call failed when i try to call a friend on my list.. skype to skype.. same when they call me... i have norton and i have allow skype selected.. and still nothing.

 

faith
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 02-09-2011
Message 8 of 8 (981 Views)
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