I have just recently bought a Windows 8 a few weeks ago. A webcam came installed, as well as Skype. I have tried to call a friend a couple of days ago, but it wouldn't allow me to. (I now know the problem, but, instead, I followed the instructions of a site I found, and uninstalled and reinstalled Skype.) I had some problems with reinstalling it, because it didn't let me, at first, but today, I finally got it back on my Start screen, and able to open Skype. Now it won't let me access my account on the app itself. Skype tried to load my account for a few minutes, but thereafter it pulled up a screen reading, "Oops...there was a problem. Please restart Skype or try again." I have tried conducting both a few times, but it still isn't letting me in.
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Please answer all of the following questions in your very next reply:
Do you have any security software installed on the computer?
Did a Free-trial antivirus come preinstalled on the computer when you bought it?
Do you have any other p2p (µTorrent, BiTtorrent / Team Viewer) software installed on the computer?
Do you have Hamachi LogMeIn installed?
Q: Do you have any security software installed on the computer?
A: Yes. Windows Defender, Windows Firewall, and Norton Internet Security. I'm pretty sure those are the only ones.
Q: Did a Free-trial antivirus come preinstalled on the computer when you bought it?
A: No; I do not think so. But I am not sure. How can I check if I did/do?
Q: Do you have any other p2p (µTorrent, BiTtorrent / Team Viewer) software installed on the computer?
A: I'm am also not sure on this question either. What is a p2p software? Could you please give an eight-grade defintion. I tried looking this one up, but I couldn't understand it. Though, I know for certain I do not have any of the three you mentioned, if that helps any. I do have TeamSpeak3, but I just recently installed that yesterday.
Q: Do you have Hamachi LogMeIn installed?
I'm a so sorry I did not respond until today. For the past few days, I have been waiting for an e-mail, and then finaly I got the idea that I should check my account, and I was in total shock (and glee) that someone respond to my question. Thanks so much for your patience and understanding. Skype still isn't working, and it's still doing the same thing. I tried to answer the above questions to the best of my knowledge. I hope I gave you something to work with. Thanks again, Dustin
Please allow WindowsApps folder to NIS Exclusions list.
From main page of NIS, Settings
AntiVirus and SONAR Exclusions >> Items to Exclude from Scans >> Configure [+] >> Scan Exclusions >> Add >> Locate WindowsApps folder under Program Files >> Check Include Subfolders >> OK.
AntiVirus and SONAR Exclusions >>Items to Exclude from Auto-Protect and SONAR >> Configure [+] >> Scan Exclusions >> Add >> Locate WindowsApps folder under Program Files >> Check Include Subfolders >> OK.
In the Settings window, click OK (Save settings).
Then press Winkey + X >> Select Command Prompt (Admin)
Type the following commands and press ENTER.
route print >routeprint.txt
Now go to C:\Drive and open the routeprint.txt file. Post the info from it.
There seems to be no C:\Program Files\WindowsApps folder on my computer anywhere. I made it to the point, obviously, where NIS asks you to add files/folders for Scan Exclusions. What do I have to do to create/revive this folder?
Thanks for bareing with me! I really appreicate it!
Please enable show hidden files first.
Alright, I have the WindowsApps folder now, and I have made to the point where I have to go to my C:/Drive. Apparently, it does not exsist on my computer. What do I do now?
I am also wondering if I did the Administrator: Command Prompt correctly. After typing in the two commands you wanted me to do, this is what it looks like:
Microsoft Windows [Version 6.2.9200]
<c> 2012 Microsoft Corporation. All rights rserved.
C:\>route print >routeprint.txt
The underscore is flashing btw.
Thanks so much!
Press WinKey + R
type: C:\routeprint.txt and press enter.
Post the information from the routeprint.txt file.
IPv4 Route Table ==================================================
IPv6 Route Table ==================================================
Press Winkey + X >> Select Command Prompt (Admin)
Type route delete 0.0.0.0 IF 19 and press ENTER.
Now try running Skype.