Windows 8- Webcam doesn't work!

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Windows 8- Webcam doesn't work!

I recently got a new computer that already had skype on it and everything (Windows :cool: and every time I try to video call someone, it doesn't work. It pulls up the video for half a second and then is says "video off" even though it isn't off. My webcam isn't off, and I don't understand what to do. Does anyone else have this problem? Please help me, I really would love to skype with my brother who is deployed and who I hardly see. I want to see him.

P.S.- The sound works fine. That's the only thing that will work while skyping. 

0 Kudos
sheyshey115
Casual Tourist
Kudos: 0
Posts: 1
Registered: 05-01-2013
Message 1 of 21 (9,044 Views)

Re: Windows 8- Webcam doesn't work!

What type of Webcam?
Which version of Skype do you use?
Which laptop / tablet are you using?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
0 Kudos
Tamim
Super Aviator
Kudos: 6069
Posts: 32360
Registered: 27-09-2011
Message 2 of 21 (9,043 Views)

Re: Windows 8- Webcam doesn't work!

I have the same issue. I have a built-in webcam that came on my new Asus INtel i3 netbook. This came with Windows 8. All Skype tests run fine, and under options my video is turned on, it shows the video feed back to me in the little test image...my computer says nothing else is running my webcam. (That I can find.) I've followed all instructions suggested online to make sure the settings are proper. I've tried setting my video setting to "use default device" and also changing it to "USB2.0 HD Webcam," both of which should be the same, built in webcam, since I have no other. The video works with two contacts but not the other two? (I'm new, only have 4 contacts.) Not sure what else to do. What happens with these two contacts is that the sound is always fine, but there is automatically an "anti" symbol over the video button during calls, which when I click it, it goes away, shows my own video feed in the bottom right hand of the screen for a split second, (never their video) and then the "anti" symbol comes right back again over the video symbol...? My Sykpe version is new, although not sure exactly which version, but I just bought this laptop and it was built in with Windows 8. Any thoughts? I am trying to have long distance meetings and only the sound works. Very frustrating.

 

 

0 Kudos
tashap
Novel Tourist
Kudos: 0
Posts: 1
Registered: 07-01-2013
Message 3 of 21 (9,007 Views)

Re: Windows 8- Webcam doesn't work!

This is only one of possible reasons:

 

If your friends have in Tools -> Options -> Video settings selected the option “Automatically receive video and share screens with ..  no one”, then you will see exactly the described behaviour. You will not be able to turn your webcam on.

0 Kudos
ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6299
Posts: 45645
Registered: 27-06-2011
Message 4 of 21 (9,003 Views)

Re: Windows 8- Webcam doesn't work!

I too am having problems in Windows 8 64 bit.  Cannot get the video to work.  Immediately crashes Windows if I try to change the settings.  Does reconise the video camera - as ET USB 2760 Camera.

 

Tried the changes above and immediately crashed.

 

Have uninstalled and reinstalled the software.  Have checkde I have latest window 8 desktop software.

 

Can anyone help please.

 

Derek

0 Kudos
derekjr
Casual Adventurer
Kudos: 0
Posts: 9
Registered: 14-07-2013
Message 5 of 21 (5,585 Views)

Re: Windows 8- Webcam doesn't work!

derekjr,

 

You can uninstall current version of Skype from the control Panel and you can install Special Version.

http://www.skype.com/go/getskype-sse

and disable automatic updating of Skype.

In Skype, Tools >> Options >> Advanced >> Automatic updates >> Click on Turn off automatic updates >> Save Changes.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
0 Kudos
Tamim
Super Aviator
Kudos: 6069
Posts: 32360
Registered: 27-09-2011
Message 6 of 21 (5,550 Views)

Re: Windows 8- Webcam doesn't work!

Tamin

 

I have tried this.  Removed the old version of Skype 6.6.  Loaded as per link.

 

The installation failed during the load with the following message:

 

"Installaing Skype failed:  code 1603

A fatal error occurred during installation"

 

Where do I go now? 

 

Derek

0 Kudos
derekjr
Casual Adventurer
Kudos: 0
Posts: 9
Registered: 14-07-2013
Message 7 of 21 (5,536 Views)

Re: Windows 8- Webcam doesn't work!

derekjr,

 

Try this.

http://community.skype.com/t5/Windows-desktop-client/Upgrading-problem/m-p/1417756#M117090

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
0 Kudos
Tamim
Super Aviator
Kudos: 6069
Posts: 32360
Registered: 27-09-2011
Message 8 of 21 (5,495 Views)

Re: Windows 8- Webcam doesn't work!

Sorry no advance.  Just went through a reload and a serious crash again.  Then applied the Fix programme.  It did not detect any problems.

 

Looks like I will have to forget Skype on my PC.  The programmes supplied by Microsoft are not compatible with the Windows 8 operating system!!!

 

Give me Windows 7 back again and maybe I could have saved some money!!  :(n):

 

 

Derek

0 Kudos
derekjr
Casual Adventurer
Kudos: 0
Posts: 9
Registered: 14-07-2013
Message 9 of 21 (5,424 Views)

Re: Windows 8- Webcam doesn't work!

Try below:

 

Download MSI Extractor
http://www.softpedia.com/progDownload/MSI-Extractor-Download-210862.html

 

Extract Skype Business Installer (SkypeSetup.MSI) with MSI Extractor.

http://www.skype.com/go/getskype-msi

 

Copy/Replace the Skype.exe file from the extracted folder to the phone folder under ProgramFiles\Skype directory.

 

Then right click on Skype.exe and select send to Desktop (Create shortcut)


Now try running skype using this new shortcut.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
0 Kudos
Tamim
Super Aviator
Kudos: 6069
Posts: 32360
Registered: 27-09-2011
Message 10 of 21 (5,421 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling