Skype not working Surface RT

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Skype not working Surface RT

I have taken delivery of new Surface RT, and installed all available updates, including Skype from the windows app store.

 

No matter what platform I call - e.g Surface to PC, Surface to landline or Surface to Mac, the call will ring the other end and then immediately disconnect.

 

I am able to use Skype perfectly on my desktop and iPhone, but this Surface version is utterly unusable. Please advise urgently when you will be releasing a version of your product for the Surface that actually works.

kredstall
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 03-01-2013
Message 1 of 4 (2,029 Views)

Re: Skype not working Surface RT

Please answer all of the following questions in your very next reply:

 

Which version of Skype do you use?
Run Skype >> WinKey + C >> Settings >> About.
Were you able to use Skype without any issues earlier?
What’s the recent change that you made to your computer after which this issue has started to occur?
What is the type of internet connection you are using?
Do you have any security software installed on the computer?
Did a Free-trial antivirus come preinstalled on the computer when you bought it?
Do you have any other p2p (BiTtorrent, Team Viewer) software installed on the computer?
Do you have Hamachi LogMeIn installed?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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Tamim
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Posts: 32360
Registered: 27-09-2011
Message 2 of 4 (2,025 Views)

Re: Skype not working Surface RT

thank you for your email. After uninstalling and reinstalling several times this is now working. Seems to be a hang over issue with merging the skype account and the Outlook account.

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kredstall
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 03-01-2013
Message 3 of 4 (2,002 Views)

Re: Skype not working Surface RT

You are very welcome and thank you for your feedback.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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Tamim
Super Aviator
Kudos: 6067
Posts: 32360
Registered: 27-09-2011
Message 4 of 4 (1,998 Views)
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