Skype isn't loading with Windows 8

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Skype isn't loading with Windows 8

Hi there,

 

When I try to access Skype it just stays on the loading screen and nothing happens. I have tried uninstallling it, but this did not fix the problem. Any help would be muchly appreciated.

Thanks

Tamim
Super Aviator

images.message_type_solution.altAccepted Solution

Please test with Skype desktop client

http://www.skype.com/go/getskype-full

 

Signin to Skype client with your microsoft account.

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georgehages
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Kudos: 3
Posts: 15
Registered: 30-12-2012
Message 1 of 30 (5,982 Views)

Re: Skype isn't loading with Windows 8

Please run this apps troubleshooter.


http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 2 of 30 (5,979 Views)

Re: Skype isn't loading with Windows 8

Unfortunately, this didn't work. I followed the instructions to restart after the troubleshooter had finished but it is still stuck on the loading screen.

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georgehages
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Message 3 of 30 (5,975 Views)

Re: Skype isn't loading with Windows 8

Did you receive any error code / messages?
Were you able to use Skype without any issues earlier?
What’s the recent change that you made to your computer after which this issue has started to occur?
Do you have any security software installed on the computer?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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Tamim
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Message 4 of 30 (5,971 Views)

Re: Skype isn't loading with Windows 8

No error code.

And when I first logged in I could use it. Then I logged out and it got stuck on the loading screen.

I only recently got this computer. So no changes have been made.

Yes I have Norton installed

georgehages
Routine Adventurer
Kudos: 3
Posts: 15
Registered: 30-12-2012
Message 5 of 30 (5,968 Views)

Re: Skype isn't loading with Windows 8

Which version of Norton? NIS? NAV? 360? SEPM?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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Tamim
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Message 6 of 30 (5,966 Views)

Re: Skype isn't loading with Windows 8

NIS.

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georgehages
Routine Adventurer
Kudos: 3
Posts: 15
Registered: 30-12-2012
Message 7 of 30 (5,964 Views)

Re: Skype isn't loading with Windows 8

Please add/allow WindowsApps folder to norton internet security

 

From main page of NIS, Settings

 

nismain.PNG

 

AntiVirus and SONAR Exclusions >> Items to Exclude from Scans >> Configure [+] >> Scan Exclusions >> Add >> Locate WindowsApps folder under Program Files >> Check Include Subfolders >> OK.

 

AntiVirus and SONAR Exclusions >>Items to Exclude from Auto-Protect and SONAR >> Configure [+] >> Scan Exclusions >> Add >> Locate WindowsApps folder under Program Files >> Check Include Subfolders >> OK.

 

navconfig.PNG

 

nisexclusions.PNG

 

In the Settings window, click OK (Save settings).

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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Tamim
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Message 8 of 30 (5,959 Views)

Re: Skype isn't loading with Windows 8

It is still not loading. Just stuck on the loading screen.

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georgehages
Routine Adventurer
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Posts: 15
Registered: 30-12-2012
Message 9 of 30 (5,952 Views)

Re: Skype isn't loading with Windows 8

Please make sure NIS is not blocking Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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Tamim
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Message 10 of 30 (5,948 Views)
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