Skype Keeps crashing On Windows 8

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Skype Keeps crashing On Windows 8

Every time i start skype it loads then crashes. I have uninstalled multiple times and restarted my computer.

0 Kudos
Holy
Novel Tourist
Kudos: 0
Posts: 1
Registered: 27-10-2012
Message 1 of 15 (25,417 Views)

Re: Skype Keeps crashing On Windows 8

What is the version of Skype program you are on now?


Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6188
Posts: 32360
Registered: 27-09-2011
Message 2 of 15 (25,409 Views)

Re: Skype Keeps crashing On Windows 8

[ Edited ]

Hello

 

My skyp keeps crashing and restarting itself for windows 8 so it just keeps going around in a circle.

I downloaded the app from the app store for free.

 

I get two diffrent error messages  in the event viewer everytime it restarts it self.

Number one

 

+ System

    - Provider
      [ Name] Microsoft-Windows-AppHost       [ Guid] {98E0765D-8C42-44A3-A57B-760D7F93225A}
      EventID 127       Version 0       Level 2       Task 8       Opcode 12       Keywords 0x8000000000000001     - TimeCreated
      [ SystemTime] 2012-10-27T07:01:35.841903700Z
      EventRecordID 79       Correlation     - Execution
      [ ProcessID] 3116       [ ThreadID] 3408
      Channel Microsoft-Windows-AppHost/Admin       Computer DeansPc     - Security
      [ UserID] S-1-5-21-[removed for privacy]-20861114-4003927972-1001

- UserData

    - WWATerminateApplication
      DisplayName Skype       ApplicationName App       AppUserModelId Microsoft.SkypeApp_kzf8qxf38zg5c!App       PackageFullName Microsoft.SkypeApp_1.1.0.25_x86__kzf8qxf38zg5c       ProcessId 3116       ErrorDescription {"exception":null,"error":{"description":"Online ID account properties must be updated before sign-in.\r\n","number":-2138701819,"stack":"WinRTError: Online ID account properties must be updated before sign-in.\r\n\n at getResultsOfAsyncOp (Function code:226:5)\n at completed (Function code:299:21)","asyncOpType":"Windows.Security.Authentication.OnlineId.UserAuthenticationOperation"},"promise":{"_oncancel":null,"_nextState":null,"_state":{"name":"error","done":null,"then":null},"_listeners":null,"_value":{"description":"Online ID account properties must be updated before sign-in.\r\n","number":-2138701819,"stack":"WinRTError: Online ID account properties must be updated before sign-in.\r\n\n at getResultsOfAsyncOp (Function code:226:5)\n at completed (Function code:299:21)","asyncOpType":"Windows.Security.Authentication.OnlineId.UserAuthenticationOperation"},"_isException":false,"_errorId":2},"id":2}       DocumentFile /default.html       StackTrace WinRTError: Online ID account properties must be updated before sign-in. at getResultsOfAsyncOp (Function code:226:5) at completed (Function code:299:21) 

 

Number Two

 

App Microsoft.SkypeApp_kzf8qxf38zg5c!App did not launch within its allotted time.

 

 

 

I am running

Intell 2600K 3.4 GHz

8GB DDR3 Ram

Vertex 3 SSD

Western digital 500GB black

GTX 560ti Nvidea

Windows 8 Pro

 

 

0 Kudos
humptydumptyp
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 27-10-2012
Message 3 of 15 (25,402 Views)

Re: Skype Keeps crashing On Windows 8

try  installing the Windows 8 Media Pack

http://www.microsoft.com/en-us/download/details.aspx?id=30685

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6188
Posts: 32360
Registered: 27-09-2011
Message 4 of 15 (25,396 Views)

Re: Skype Keeps crashing On Windows 8

I cannot install windows 8 media pack because i contain this error message

 

"This update is not compatable with you computer"

 

i am runing a 64bit operating system. 

0 Kudos
humptydumptyp
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 27-10-2012
Message 5 of 15 (25,393 Views)

Re: Skype Keeps crashing On Windows 8

download the 64-bit version of media pack and run the installer with ADMIN rights (Run as administrator...)

 

try this TWO FixIT

 

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts....

 

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
0 Kudos
Tamim
Super Aviator
Kudos: 6188
Posts: 32360
Registered: 27-09-2011
Message 6 of 15 (25,381 Views)

Re: Skype Keeps crashing On Windows 8

To solve this problem, please make sure that your Microsoft Account has additional security information in place like Phone number, alternative e-mail or security question. 


You can set that information to your account by logging in to account.live.com

-----
If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
0 Kudos
Mart
Staff Moderator
Staff Moderator icon
Kudos: 214
Posts: 420
Registered: 07-07-2011
Message 7 of 15 (25,200 Views)

Re: Skype Keeps crashing On Windows 8

Kindly go to the "Microsoft Store" and download skype for windows 8 from there. It worked well for me after all the hell of trouble i went through.

0 Kudos
Piouskr2
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 18-11-2012
Message 8 of 15 (24,419 Views)

Re: Skype Keeps crashing On Windows 8

It still does not works for me...

Got Windows 8 Pro version, all updates checked.

0 Kudos
toniocb
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 18-11-2012
Message 9 of 15 (24,412 Views)

Re: Skype Keeps crashing On Windows 8

Are you sure that it was downloaded from the Microsoft Store? If so, then am sorry i would not know the problem. I tried all ideas in forums and finally thought of using the "Store app" and it worked well.

0 Kudos
Piouskr2
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 18-11-2012
Message 10 of 15 (24,408 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling