Green screen on webcam on laptop Windows 8

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Green screen on webcam on laptop Windows 8

We brought a new laptop this weekend and the webcam is working fine.  Contacted Microsoft and they are saying the issue is with Skype.  I have looked all over the support page and nothing to fix this issue.  This is the 1st laptop that my daughter has purchased and Skype is how she stays in connect with her older sister at college.  Need help asap!

 

Claudius
Community Manager

images.message_type_solution.altAccepted Solution

Can you please help us getting this issue resolved for you quickly by providing feedback as explained here: http://community.skype.com/t5/Windows-8/Your-help-needed-to-fix-green-video/td-p/1244238

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sbeth713
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Registered: 26-11-2012
Message 1 of 9 (13,989 Views)

Re: Green screen on webcam on laptop Windows 8

im having the same problem and i just bought it friday and im really upset about this.!!!!!!

holliyarbrough1
Novel Tourist
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Registered: 26-11-2012
Message 2 of 9 (13,974 Views)

Re: Green screen on webcam on laptop Windows 8

[ Edited ]

I am having the same problem just bought a Compaq with Windows 8 on Black Friday from Walmart. I am having the same problem trying to video chat. The laptop webcame is green. And when I plugged in my USB webcam the video is still green. I can't access the camera settings on Skype. 

The camera works fine using the computers Camera software to take pictures using Cyber Link YouCam, the only problem is with the Skype.

Please help this is a Compaq CQ58

liwa_814
Novel Tourist
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Registered: 26-11-2012
Message 3 of 9 (13,962 Views)

Re: Green screen on webcam on laptop Windows 8

yes im having the same issue with windows 8 on a brand new hp2000 notebook. anyone know how to fix this????
bradleym_uprr83
Novel Tourist
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Registered: 26-11-2012
Message 4 of 9 (13,951 Views)

Re: Green screen on webcam on laptop Windows 8

Im having the same issue.  I have a green screen in video call to someone....I can see them, but my screen is green.  I just purchase this compaq cq58 laptop last black friday from walmart.  please help. thanks

csnell03
Novel Adventurer
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Registered: 26-11-2012
Message 5 of 9 (13,883 Views)

Re: Green screen on webcam on laptop Windows 8

Also, this laptop has windows 8 os system, which is sooo confusing from the other os systems.  could this be the issue?  also, i downloaded google chrome browser and still have install internet explorer 10 browser.  could this cause problems?

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csnell03
Novel Adventurer
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Message 6 of 9 (13,878 Views)

Re: Green screen on webcam on laptop Windows 8

Same black Friday Compaq from Walmart, Windows 8 with built in webcam... other users see a green screen, but you can actually make out the background so video IS going through.

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lanotaro
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Registered: 26-11-2012
Message 7 of 9 (13,865 Views)

Re: Green screen on webcam on laptop Windows 8

wow I just got one on black Friday from walmart as well and it is doing the same dang thing to me
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krystinyoung
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Message 8 of 9 (13,818 Views)

Re: Green screen on webcam on laptop Windows 8

Can you please help us getting this issue resolved for you quickly by providing feedback as explained here: http://community.skype.com/t5/Windows-8/Your-help-needed-to-fix-green-video/td-p/1244238

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Claudius
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