Error on Skype for Windows 8

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Error on Skype for Windows 8

Everytime i run Skype for Windows 8, It keeps on crashing.

I see the following error in Event Viewer:

 

App <App> terminated itself by calling terminateApp API. App details are as follows: Display Name:<Skype>, AppUserModelId: <Microsoft.SkypeApp_kzf8qxf38zg5c!App> Package Identity:<Microsoft.SkypeApp_1.1.0.25_x86__kzf8qxf38zg5c> PID:<7700>. The API was called from the context of the following HTML document: </default.html>. Error object passed to terminateApp carried the following details Description:<{"exception":{"description":"Class not registered\r\n","number":-2147221164,"stack":"WinRTError: Class not registered\r\n\n at Anonymous function (ms-appx://microsoft.skypeapp/js/userPermissions.js:32:17)\n at notifySuccess (ms-appx://microsoft.winjs.1.0/js/base.js:1404:22)\n at enter (ms-appx://microsoft.winjs.1.0/js/base.js:1091:22)\n at _run (ms-appx://microsoft.winjs.1.0/js/base.js:1307:1:cool:\n at _completed (ms-appx://microsoft.winjs.1.0/js/base.js:1275:14)\n at argDone (ms-appx://microsoft.winjs.1.0/js/base.js:2027:3:cool:\n at Anonymous function (ms-appx://microsoft.winjs.1.0/js/base.js:2052:79)\n at notifySuccess (Function code:75:17)\n at doNotify (Function code:133:17)\n at doComplete (Function code:31:9)"},"error":null,"promise":{"_creator":null,"_nextState":null,"_state":{"name":"error","done":null,"then":null},"_listeners":null,"_value":{"description":"Class not registered\r\n","number":-2147221164,"stack":"WinRTError: Class not registered\r\n\n at Anonymous function (ms-appx://microsoft.skypeapp/js/userPermissions.js:32:17)\n at notifySuccess (ms-appx://microsoft.winjs.1.0/js/base.js:1404:22)\n at enter (ms-appx://microsoft.winjs.1.0/js/base.js:1091:22)\n at _run (ms-appx://microsoft.winjs.1.0/js/base.js:1307:1:cool:\n at _completed (ms-appx://microsoft.winjs.1.0/js/base.js:1275:14)\n at argDone (ms-appx://microsoft.winjs.1.0/js/base.js:2027:3:cool:\n at Anonymous function (ms-appx://microsoft.winjs.1.0/js/base.js:2052:79)\n at notifySuccess (Function code:75:17)\n at doNotify (Function code:133:17)\n at doComplete (Function code:31:9)"},"_isException":true,"_errorId":2},"id":2}>, and Stack Trace:- WinRTError: Class not registered

at Anonymous function (ms-appx://microsoft.skypeapp/js/userPermissions.js:32:17)
at notifySuccess (ms-appx://microsoft.winjs.1.0/js/base.js:1404:22)
at enter (ms-appx://microsoft.winjs.1.0/js/base.js:1091:22)
at _run (ms-appx://microsoft.winjs.1.0/js/base.js:1307:1:cool:
at _completed (ms-appx://microsoft.winjs.1.0/js/base.js:1275:14)
at argDone (ms-appx://microsoft.winjs.1.0/js/base.js:2027:3:cool:
at Anonymous function (ms-appx://microsoft.winjs.1.0/js/base.js:2052:79)
at notifySuccess (Function code:75:17)
at doNotify (Function code:133:17)
at doComplete (Function code:31:9)
.

 

 

What Should I do, I have tried uninstalling all previous versions of Skype..

Cleared my appdata folder and also tried re installing skype for Win 8 a couple of times!!!

 

 

Mart
Staff Moderator

images.message_type_solution.altAccepted Solution

Please install the Windows 8 Media Pack to your computer, and then try to run Skype again. You can get the pack here. http://www.microsoft.com/en-us/download/details.aspx?id=30685

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sudheerkovalam
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Registered: 26-10-2012
Message 1 of 20 (19,491 Views)

Re: Error on Skype for Windows 8

Are you running with a built-in administrator account?

 

Reset IE. Click Internet Options >> Advanced >> Reset >> Mark Delete personal settings. Click OK >> Restart.

Regards,
Tamim
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Tamim
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Message 2 of 20 (19,487 Views)

Re: Error on Skype for Windows 8

Please install the Windows 8 Media Pack to your computer, and then try to run Skype again. You can get the pack here. http://www.microsoft.com/en-us/download/details.aspx?id=30685

-----
If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
Mart
Staff Moderator
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Message 3 of 20 (19,463 Views)

Re: Error on Skype for Windows 8

Hi! I read this fourm and I kinda have the same problem I have a new Windows 8 Computer and I am having difficulties on skype when I open it the opening music happens then it imediatly closes. I tried the link you posted and it took 15 minutes to download amd when I open it it only says The Update is not applicable to this computer. I really need help and this computer costs loads!!   :sad: :catsad: :robotsad:

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RubeliteOre
Novel Adventurer
Kudos: 1
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Registered: 29-10-2012
Message 4 of 20 (19,131 Views)

Re: Error on Skype for Windows 8

Same issue here.

followed the advise to download the media pack and did not get positive results.  just received a note that not applicable on my machine.

sgrevin23
Novel Tourist
Kudos: 2
Posts: 1
Registered: 29-10-2012
Message 5 of 20 (19,106 Views)

Re: Error on Skype for Windows 8

I may have found a good thing :bigsmile:

I downloaded the old version on skype for windows 7 and it works :bigsmile: It may not be the newer version but it will do :bigsmile:

RubeliteOre
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 29-10-2012
Message 6 of 20 (19,018 Views)

Re: Error on Skype for Windows 8

I'm haveing the exact problem also tried the update & said it was not for this computer.  any other ideas?

annschreurs1
Novel Tourist
Kudos: 1
Posts: 1
Registered: 05-11-2012
Message 7 of 20 (18,636 Views)

Re: Error on Skype for Windows 8

I have had the same problem, it wont allow me to download the skype app for windows 8 and when I download the desktop skype it wont recognise my cam that is built in. Can someone help with this?

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nathancook
Casual Tourist
Kudos: 0
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Registered: 01-12-2012
Message 8 of 20 (17,097 Views)

Re: Error on Skype for Windows 8

[ Edited ]

I had difficulties receiving calls from outside.

Today I removed Skype from W8 and installed an old version to the desktop. Now all works normally.

Obviously the new version is too "raw" to W8. Test more and improve it before get it to public!!

OldMike
Novel Adventurer
Kudos: 3
Posts: 3
Registered: 06-12-2012
Message 9 of 20 (16,614 Views)

Re: Error on Skype for Windows 8

It's weird.  I have 3 accounts on this computer, two of them downloaded Skype without a problem, and mine won't work!  The Store says I own Skype, but no icon for Skype is at Start.  It's weird!  I followed the steps it didn't help :sad:

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NatashaSkype
Casual Tourist
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Registered: 21-12-2012
Message 10 of 20 (15,084 Views)
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