We have just purchased a skype online number and activated voicemail. We are seeking to use it to manage incoming calls for a small business. However, we can't work out how to:
- send a call to voicemail if we decline the call (because we are busy)
- reduce the number of rings before an unanswered call goes to voicemail (the current number of rings is far too long - most callers would have hung up before it went over to voicemail).
Is there any way of changing the settings to do this?
Many thanks for any tips.
Solved! Go to Solution.
Accepted Solutionby bradAtPicnet
Ok, I have a workaround for the issue with setting the ring time before bouncing to email on Mac OSX if you haven't already found one.
- In preferences, open the Calls tab.
- Click the Call Forwarding checkbox. I know, you dont want to forward the call, but hang on.
- Set the time to forward call to ~half of what you want it. I set it for 10 seconds, because 20 seconds total works for me.
- now the important part - put your OWN skype id in the the forward field. That's right, you are forwarding it to yourself.
- That's it!
So, what happens is this... the call rings thru to your account, and if you don't pick it up in 10 seconds... it forwards to the same account and continues ringing. If you don't pick it up in 10 more seconds, it bounces to voicemail.
This is a total kludge, and an ugly solution - but it seems to work.
I hope it helps!
You may want to go to Skype, click tools> options> call> voicemail and then you can set up your voicemail ect...but I ran into a dilemma myself the voicemail option is not longer there for some reason so you are not the only one searching for that option...
the only way I know how to somewhat resolve this issue is editing your config.xml file for skype to include:
inside the <call></call> section. but even then I am still looking for what the tag is to set it so that when I decline calls they go to voice mail as well (and not just noanswer)
Hello, I was able to fix the problem just by login/log out of my skype and everything came back like the first day...if you are using a Mac try to close skype and re-0pen it, if that does not work reboot you Mac and let us/me know... or contact the main GUru...
You have to click on tools, options, calls and voicemail and that will open all the options that you are talking about...
Mine is set to 18 seconds,
Send unanswered calls to voicemail.
Send calls to voicemail if..
I don't answer within 18 seconds:wink
I wished I could send you the picture of if... let me know..
'Tools' doesn't exist on the Mac application and therefore options > calls > voicemail can't be found to edit. I think you must be using a different version of Skype, possibly a PC version.
On the Mac, the closest place where the options to edit can be found is Skype > Preferences > Calls > Incoming Calls. But from there, there is no option to change to 'send to voicemail if unansered after xx seconds'.
So.... can you send a skype call to voicemail if unanswered after a set period of time?! At the moment it seems to be no, which isn't very good!
01-09-2011 23:57 - edited 01-09-2011 23:58
Looks like editing the config.xml file may work. Mine is "set" by "default" to 25 seconds in my config.xml file (no option to set this in the "Preferences").
Go to Skype preferences >>> Calls :
1 - Firstly, tick 'Forward calls' checkbox
2 - Then click 'Set up Forwarding' button (wich is now active)
3 - Type the suitable number of seconds you want
4 - Click 'Done' button
5 - Tick then 'Send to voicemail' tiny checkbox.
Et voilà !
Default waiting duration is now the number of seconds you typed.
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When you say "go to tools, options etc. where do you find "Tools"?? I am using a Mac, and don't find it either on the program on the computer or on the web after log in. Please advise as I am trying to reduce the number of rings for voicemail to pick up.