Skype crashing/not starting? Check here

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Skype crashing/not starting? Check here

[ Edited ]
[Topic last reviewed for actuality Feb 19th 2014]

Should you be using using Skype on OS X Mavericks and you encounter crashes during video calls or screen sharing please check this topic: "Video call/screen share crashing on OS X Mavericks" 

 


 

Furthermore we have investigated reports of Skype for Mac:

  1. crashing on start
  2. only showing the app icon bouncing indefinitely in the dock
  3. crashing on file transfer

Investigation by our engineers revealed that most of the time external applications are causing this.

 

If you see above behavior please check if you are using one of these applications:

 

  • ecamm Call Recorder for Skype - Solution: Please update Call Recorder
  • ecamm iGlasses - Solution: Please update iGlasses
  • ecamm iMage - Solution: Outdated software. Please manually remove the plugin by deleting "/Library/InputManagers/Ecamm/iMagePlugin.plugin" - See also iMage support page
  • macam (Outdated software not compatible with Lion and Mountain Lion any more) - 
    - Check if you have it by checking the existence of ~/Library/QuickTime/macam.component
    Solution: Uninstall by deleting above file
  • ApplicationEnhancer (Outdated software from 2010 that might have been installed without your knowledge bundled with other software)

    - Check if you have it by checking if the following file is present: /Library/Frameworks/ApplicationEnhancer.framework
    Solution: Uninstall by following the uninstall instructions here

  • SCFinderPlugin (Outdated software from 2010)

    - Check if you have it by checking the existence of /Library/Contextual Menu Items/SCFinderPlugin.plugin
    Solution: Uninstall by following the uninstall instructions here

  • OSS 3D Plugin (Outdated software from 2007)

    - Check if you have it by checking the existence of /Library/Audio/Plug-Ins/HAL/OSS 3D.plugin
    Solution: Uninstall by deleting above file

If you checked all above and your Skype is still crashing please start a new discussion with the information described in this discussion.


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Claudius
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