Video doesn't work on my macbook pro

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Video doesn't work on my macbook pro

I don't know what to do, can someone help me please? The new version I just installed is not working when I click on the video it freezes the screen and I really need it to work, because I use it every day!

 

Thank you!

 

Deborah

tartarugafeliz
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Message 1 of 19 (34,104 Views)

Re: Video doesn't work on my macbook pro

As Insane as this sounds, please try:

 

Go into Date & Time in System Preferences, and disabled "set date & time automatically".

 

Any difference?

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TheUberOverLord
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Message 2 of 19 (34,103 Views)

Re: Video doesn't work on my macbook pro

it was disabled already.... I still have the same issue :sad:

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tartarugafeliz
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Message 3 of 19 (34,101 Views)

Re: Video doesn't work on my macbook pro

[ Edited ]

What is the make and model of the CAM, assuming it is external?

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TheUberOverLord
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Message 4 of 19 (34,098 Views)

Re: Video doesn't work on my macbook pro

its the built in camera that comes on the macbook pro

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tartarugafeliz
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Message 5 of 19 (34,092 Views)

Re: Video doesn't work on my macbook pro

Please see this, you will need to copy/paste the link below into your browser window:

 

support.skype.com/en-us/faq/FA830/I-set-up-video-but-it-doesn-t-work-on-my-Mac-What-can-I-do

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TheUberOverLord
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Message 6 of 19 (34,089 Views)

Re: Video doesn't work on my macbook pro

I have Apple iSight installed and it recognizes inside the panel audio/video on skype. I also have 2.5 G Inter Core i5 on my mac...

 

When I installed skype, on the first screen when it tells you to configure everything, my camera worked fine and the resolution was amazing. but when I go to the preferences, it doesn't show. and when I try to make a call it freezes everything. it seems that the camera is working, because I can see the green light on the cam sinalizing that its working, but skype doesn't seem to understand it... I don't know... maybe this version is not for macbook Pro users after all...

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tartarugafeliz
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Message 7 of 19 (34,085 Views)

Re: Video doesn't work on my macbook pro

In your case only and only your case, maybe you should try to re-install an older version, and then try upgrading once more. Please note you will need to copy/paste the link below to your browser window:

 

mac.oldapps.com/skype.php

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TheUberOverLord
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Message 8 of 19 (34,083 Views)

Re: Video doesn't work on my macbook pro

yes, its really a shame, I can't use the new version, I even tried to add a contact and its just crashing... thanks for trying anyway.

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tartarugafeliz
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Message 9 of 19 (34,081 Views)

Re: Video doesn't work on my macbook pro

Well maybe falling back to an older release and trying the latest release again, might help?

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TheUberOverLord
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Message 10 of 19 (34,079 Views)
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