17-04-2012 02:03 - last edited on 01-05-2013 15:19 by LiamB
Note that Skype "quits unexpectedly", NOT crashes my computer. And then a notice appears letting me know this. It is followed by the relevant data string in the "details". I have installed it fresh, deleted the application support folder, "Skype", deleted the preferences file, "com.skype.skype...", I am running the latest software on mac OS X, and it still quits unexpectedly just after sign in. Anyone?
In case it helps: "Crashed Thread: 0 Dispatch queue: com.apple.main-thread"
Likewise running OS 10.6.8
It even did the same thing when I installed a previous version... 184.108.40.2061 after complete uninstall.
Solved! Go to Solution.
The same thing is happening to me since I loaded the skype update this evening. In case it makes a difference, I have OS X 10.6.8.
Mmhm. Same. "Disk I/O error. Quit and restart Skype. If you keep seeing this error, please contact Skype customer support." I've already uninstalled/reinstalled. Running 10.6.8
18-04-2012 02:28 - edited 18-04-2012 03:05
I just did an online chat with Skype customer service, who gave me the following instructions for how to completely remove Skype from my Mac.
After I followed the instructions and wiped Skype from my Mac, I then went to the Skype website and downloaded the latest version of Skype for Mac. I noticed that this download version was called 220.127.116.117. Now Skype is working for me again.
Here's how customer service told me to wipe Skype from my Mac. (By the way, step 1 is to quit Skype. However, because I couldn't open Skype anymore--I kept getting a message saying that Skype had quit unexpectedly--I couldn't be sure whether I had quit Skype. Customer service told me to skip step 1 and go straight to step 2.)
Here are the customer service instructions:
There are several reasons that could cause Skype to crash or fail to start up. Please follow the steps below to try and solve the problem.
To complete a clean installation of Skype:
If you are still having problems try to change the default text-to-speech voice on your Mac:
You can also try disabling Voice Over assistance.
To disable Voice Over:
Note that the minimum system requirements for Skype for Mac OS X are:
We are also aware of a problem with a sound enhancement software called Hear, which is developed by a third party company. You can uninstall Hear from your system, if you have it installed, as this may help:
Finally, Mac comes with many pre-installed fonts, some of which may become corrupt causing Skype to crash:
To check a font for possible corruption:
If there is a corrupted font, use a utility like Font Finagler to delete the font cache:
Note: We are not responsible for external websites and the contents could change without notice.
Skype stoped working only with msn account. No problem with my regular account. When I go in Finder, Home, there is no Library to be found. So I can't do all steps to erase Skype.
If someone could help me, thank you.
This is ridiculous. How can this be considered a fix?
I've deleted, reinstalled, searched fonts, and nothing has changed. Skype mysteriously won't open, when it was working perfectly yesterday.