Re: Lion upgrade breaks sound quality

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Re: Lion upgrade breaks sound quality

Same here: Logitch USB headset, but even worse for me as on my new MBP, people can't hear me at all.

 

Time again for a concerted evaluation of Skype alternatives.  So tired of this **bleep** from Skype.

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brizone
Reliable Adventurer
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Posts: 44
Registered: 22-11-2011
Message 41 of 57 (1,023 Views)

Re: Lion upgrade breaks sound quality

More info from https://discussions.apple.com/thread/2166616?start=75&tstart=0

 

PLEASE TAKE 20 MINUTES TO SUBMIT A BUG REPORT USING THE LINK BELOW

 

Hello everyone,

 

I have some answers (not solutions) for this issue and a response from Apple's engineers regarding the issue.

 

After extensive testing, recording the audible issue, sending system captures to Apple and working with Tier 2 support - I've finally recieved a response that they are acknowledging there is a software problem within OS X. They initially told me this was likely hardware issue or third party problem but finally concluded they needed to fix Apple drivers.

 

HOWEVER - there is currently no timeline for this fix. In order to show Apple how important this problem is to us all there are 2 things you can do (please do BOTH):

 

1) Submit a bug report here: https://bugreport.apple.com

     - be very detailed!

     - the more bugs apple gets regarding this issue the higher they will prioritize a fix.

     - Apple DOES NOT monitor these forums and will not accept your complaining here as official report.

 

 

2) Call Applecare (if you have coverage) and report the issue.

     - Offer to send them a system capture (a small tool they will send to capture your system details etc.)

     - tell them about the many discussion on thier offical forums where they can get more info

     - offer to assist them in any way possible to have this problem further identified and fixed

 

 

Doing these things will help fix the issue faster. Please take 10-20 minutes of your day to do these things!

 

I can confirm that the issue hapenns on ANY Mac post-10.5.7 with virtually ANY (7 different brands tested) third party USB microphone.

 

I hope you will all take quick action and help apple solve this annoying problem.

 

Thanks and goodluck!

brizone
Reliable Adventurer
Kudos: 29
Posts: 44
Registered: 22-11-2011
Message 42 of 57 (1,015 Views)

Re: Lion upgrade breaks sound quality

Have we got two seperate issues here; one for bluetooth (wireless) headsets and one for USB (wired) headsets?

 

 On my wireless headset, all other apps work fine with audio, whether outgoing (headphones) or incoming (microphone).

 

It's only skype that doesn't do outgoing audio properly.

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mr_p
Casual Adventurer
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Registered: 21-09-2011
Message 43 of 57 (1,000 Views)

Re: Lion upgrade breaks sound quality

No, the issue is universal: no outbound audio for either hardwired or wireless devices.

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brizone
Reliable Adventurer
Kudos: 29
Posts: 44
Registered: 22-11-2011
Message 44 of 57 (948 Views)

Re: Lion upgrade breaks sound quality

Any update on a fix yet?
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Xenoserv
Novel Adventurer
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Registered: 27-12-2011
Message 45 of 57 (859 Views)

Re: Lion upgrade breaks sound quality

Very poor that a 3 party call cannot be initiated.  When will this be fixed?

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skyper123
Novel Tourist
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Registered: 28-12-2011
Message 46 of 57 (836 Views)

Re: Lion upgrade breaks sound quality

Same problem with Dell BH-200

since MacBookAir i7 works with Lion and no more with SnowLeopard

 

with 10.6.x newer had problems !!!

 

Skype support:

 

Please look with Apple for a solution !!!

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qphilou
Novel Tourist
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Posts: 1
Registered: 02-01-2012
Message 47 of 57 (817 Views)

Re: Lion upgrade breaks sound quality

Setagana, that's a lie,

2 months later and there is still no fix!!! You guys always say 'working on it' but nothing ever happens
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rvantwisk
Casual Adventurer
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Posts: 7
Registered: 10-10-2011
Message 48 of 57 (801 Views)

Re: Lion upgrade breaks sound quality

Wish I had found this thread earlier this week -  I have purchased and RMA'd two different Bluetooth headsets - they worked beautifully with iTubes. The only issue was with incoming voice on Skype - choppy and clipped so as to be unusable.  Running OSX 10.7.3 and Skype 5.3.0.1093.

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JohnnyQantas
Novel Adventurer
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Posts: 2
Registered: 17-02-2012
Message 49 of 57 (644 Views)

Re: Lion upgrade breaks sound quality

Now holding my breath because it looks like the latest update has fixed it.... 5.6.0.203

 

Fingers crossed!

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mr_p
Casual Adventurer
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Posts: 6
Registered: 21-09-2011
Message 50 of 57 (462 Views)
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