Re: Dial Pad Tones Not Working after Skype update

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Dial Pad Tones Not Working after Skype update

After upgrading to Skype version 5.3.0.1074, I am unable to use the dial pad while in a call - for example, to enter an ID for a conference call (which is really the only time I use Skype).

 

I am running Mac OS X 10.6.8.

 

I have seen similar reports from other Mac users, but none of the proposed solutions have worked me for.

 

Anyone have any ideas?

 

Thanx!

boyzoid
Casual Tourist
Kudos: 2
Posts: 1
Registered: 22-08-2011
Message 1 of 13 (2,927 Views)

Re: Dial Pad Tones Not Working after Skype update

just use a simple DMTF tone generator, this is a nice online java phone dialer applet: (skype didnt allow me to post the link here!!!)

 so 1. go to google and type: dial tones applet

2. Click on the first result (http//sio.midco.net/bla bla bla) thats a good one.

 

 

Just make the call, turn your speakers on and loud, get the mic closer,  and press the desired tones on the applets keypad, the machine on the other side will recognize the tones sent through skype...

 

have fun...

0 Kudos
kastanedo
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 31-08-2011
Message 2 of 13 (2,809 Views)

Re: Dial Pad Tones Not Working after Skype update

Has there been any acknowledgment from Skype about the DMTF problem? I'm unable to use Skype where a touch tone phone is required to navigate phone menus, and I used to have no problem. (I'm on Lion 10.7.2 using Skype 5.3.0.1093.) I've tried the keyboard numpad, numbers row, clicking on the Skype dialpad, and all generate a sound but don't have any effect on the other end. I've also unsuccessfully held headphones directly up to my mic. Really frustrating.
0 Kudos
workingconcept
Casual Adventurer
Kudos: 4
Posts: 6
Registered: 21-10-2011
Message 3 of 13 (2,734 Views)

Re: Dial Pad Tones Not Working after Skype update

Having the very same trouble and this workaround didn't work for me. (Skype, are you listening to us? Dialpad is suddenly NOT WORKING for Mac users. This makes it very frustrating for those of us who use Skype to check voicemail or dial in to conference lines. The tones used to work, why don't they work anymore? Please advise, thank you!

beyondquantum
Novel Tourist
Kudos: 2
Posts: 1
Registered: 29-11-2011
Message 4 of 13 (2,610 Views)

Re: Dial Pad Tones Not Working after Skype update

iphone dialpad tones do not work to open voice mail.  Dreadful.  Help?

0 Kudos
sparkadore
Casual Tourist
Kudos: 0
Posts: 1
Registered: 14-12-2011
Message 5 of 13 (2,525 Views)

Re: Dial Pad Tones Not Working after Skype update

I am having the same issue. I was not able to dial into my Monday meeting this morning. They better fix this issue quickly.

0 Kudos
reneleehenry
Novel Tourist
Kudos: 0
Posts: 1
Registered: 07-05-2012
Message 6 of 13 (2,253 Views)

Re: Dial Pad Tones Not Working after Skype update

Doesn't work on PC too. Since the latest upgrade it all went pear-shaped.

0 Kudos
dudviti
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 05-06-2012
Message 7 of 13 (1,769 Views)

Re: Dial Pad Tones Not Working after Skype update - Windows 7

Not only Mac users are having dial pad tone problems - me too on Windows 7 Ultimate

 

It's a pain in the ZORCH !!

 

 

0 Kudos
thetaplus
Casual Tourist
Kudos: 0
Posts: 1
Registered: 20-07-2012
Message 8 of 13 (1,696 Views)

Re: Dial Pad Tones Not Working after Skype update - Windows 7

Hey,

Just to let you know that I just discovered this issue on laptop running Win7 Pro (previously dial pad tones worked).  I have also found a work around, at least I think I have - it worked this one time thus far.

 

I used the View menu to change from Compact View (where the call window is seperate) to Default View (which joins the call window and Skype main window together) and my dial pad tones were accepted by recipient phone router.

 

Hope it helps.

Cheers

W.

Shelldrake07
Casual Adventurer
Kudos: 5
Posts: 9
Registered: 21-11-2011
Message 9 of 13 (1,659 Views)

Re: Dial Pad Tones Not Working after Skype update

Not working on my Mac, iPhone or iPad.... I had to turn the sound up on my iPhone and hold it next to the speakers on my ipad to navigate a bank menu.... this is my only way to contact my bank as I'm overseas - frustrating!

0 Kudos
charlescellist
Casual Tourist
Kudos: 0
Posts: 1
Registered: 10-04-2013
Message 10 of 13 (1,138 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling