Can't see caller....

Welcome To get started please read our short introduction.
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Can't see caller....

I am not sure if I fiddled with a setting or what but I used to be able to video call just fine but now when I try, on the other end they have no trouble seeing me but I'm not seeing anything (can't see the caller or myself)...all I see is a black box where the image of the person should be. Please help! 

0 Kudos
equinaz
Casual Tourist
Kudos: 0
Posts: 1
Registered: 28-07-2011
Message 1 of 5 (749 Views)

Re: Can't see caller....


equinaz wrote:

I am not sure if I fiddled with a setting or what but I used to be able to video call just fine but now when I try, on the other end they have no trouble seeing me but I'm not seeing anything (can't see the caller or myself)...all I see is a black box where the image of the person should be. Please help! 


I am having the same problem. What can be done to fix this problem?

I would like to keep my present e-mail, richardstewart936@yahoo.com
0 Kudos
mario0324
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 01-03-2013
Message 2 of 5 (332 Views)

Re: Can't see caller....

are you on an Apple iPad by chance and do you ever use facetime? If so, facetime needs to be turned off as it conflicts with Skype.

0 Kudos
robo1485
Casual Adventurer
Kudos: 1
Posts: 7
Registered: 03-05-2014
Message 3 of 5 (243 Views)

Re: Can't see caller....

 Can you fix this problem.

I would like to keep my present e-mail, richardstewart936@yahoo.com
0 Kudos
mario0324
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 01-03-2013
Message 4 of 5 (206 Views)

Re: Can't see caller....

Depends. I only know that if you're using an iPad or iPhone Facetime needs to be turned off or it will conflict with the camera/video view.

 

For instance, I could see my sister and she could see me, but when a biz partner and I skyped, I couldn't see them at all, only the small empty box. They were on an iPad and as soon as they turned off Facetime, all was well.

0 Kudos
robo1485
Casual Adventurer
Kudos: 1
Posts: 7
Registered: 03-05-2014
Message 5 of 5 (202 Views)
Reply

© 2015 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling