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Casual Adventurer
MsMadambaby
Posts: 5
Registered: ‎28-04-2012

FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

I APPLIED FOR THE FREE FACE TO FACE VIDEO.  NOW THAT I HAVE IMPORTED MY CONTACT LIST I'M NOT GIVEN THE OPTION TO SELECT VIDEO.  THIS IS VERY FRUSTRATING THAT I CHOSE TO USE THE FREE SUBSCRIPTION. WHEN I RETURN TO THE HOME PAGE I THEN NOTICE THAT IT RETURN TO THE PAID OPTION TAB.  I WAS UNDER THE IMPRESSION THAT IS WOULD BE VERY SIMPLE TO ACCOMPLISH THIS TASK.  CAN SOMEONE OUT THERE OFFER SOME ADDITIONAL GUIDANCE.

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

Please do your fellow users on the forum a favor and don't type in all upper case.  It's like you're yelling at us and it's hard to read.

 

What type device are you using with Skype?  Mac?  Windows?  Mobile?

 

Where did you import your contacts from?

 

Be aware that while Skype-to-Skype video calls are indeed free, Skype calls to phone numbers are not free. 

 




Please note: I do not respond to requests for help via Private Message.
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Casual Adventurer
MsMadambaby
Posts: 5
Registered: ‎28-04-2012

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

I do apologize it is not my intent to Scream at any one :happy:.  To answer your question I'm using a MAC and I imported my contact list from my Gmail account into my MAC address book. I'm now trying to follow the instructions given I hope this solves the problem. I appreciate your quick response.  

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

Ok.

 

To make free video calls (and you definitely can make free video calls with Skype) you can't just use contacts imported from another address list.   The correct process involves using the Add a contact function to send someone a request that you be added to their Contact list.  If and when they accept that request, they'll show up as a Skype contact on your Contact list.  Then, when both of your are online, you'll be able to have a video call with each other.

 

See this link for some user guides that may help:

 

http://www.skype.com/intl/en-us/support/user-guides/

 

Scroll down to the Skype for Mac section.  Check the links for Adding contacts and then Calling someone who's on Skype.

 

If you come up with any specific questions that puzzle you, post them back here.  :wink:

 




Please note: I do not respond to requests for help via Private Message.
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Casual Adventurer
MsMadambaby
Posts: 5
Registered: ‎28-04-2012

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

Hello Super User, After following the instructions given, I'm still seeing "add credit" just below my name on my contact page. I welcome any other suggestions.
Respectfully
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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

[ Edited ]

That link to add credit is there if you want to or need to add credit, but you can ignore it if all you're going to do is make free Skype-to-Skype calls.

 

Did you add any contacts and have them accept your invitation?

 

If you click on Contacts, do you see any contacts who's status is "Online,"  with an online icon there?   status.jpg Green = Online; Yellow = Away; Red = Do not disturb.

 

If you roll your mouse cursor over a contact who's showing as online a green button should popup allowing you to click on it to make a Video Call....free.

 




Please note: I do not respond to requests for help via Private Message.
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Casual Adventurer
leader7371
Posts: 6
Registered: ‎12-03-2012

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????

I am using my daughter lap top and every time I wanted to use contact list, its not available but other than that every thing is ok. I ne ver had this problem before.

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Honorary Adventurer
rwakeford
Posts: 467
Registered: ‎06-07-2011

Re: FACE TO FACE VIDEO CALLING NOT ACCESSIBLE WHAT HAPPEN?????


leader7371 wrote:

I am using my daughter lap top and every time I wanted to use contact list, its not available but other than that every thing is ok. I ne ver had this problem before.



That's because you're probably still using your daughter's account and not your own. Go to File\Sign out on the menu bar and then sign in with your account. Your contacts should then be visible.

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