05-12-2012 10:33 - edited 11-12-2012 13:05
As you know, we’re working hard to ensure migration from Messenger to Skype the best experience possible.
Our engineers have made some additional changes to ensure that Messenger users moving to Skype will be able to seamlessly access their Messenger buddies. If you are experiencing difficulty accessing your Messenger buddies please sign out of Skype completely and sign back in with your Microsoft account.
If you still don't see your Messenger contacts, please that you are not hiding offline contacts? Check the menu "Contacts -> Hide Contacts Who" and ensure there's no checkmark in front of the menu item "Are Offline".
If you suspect to have lost Messenger contacts, please check:
- You are using the correct Microsoft account
- That they are shown in your Microsoft account web contact list here:
- Open your MSN web page profile at http://profile.live.com
- Click the drop down next to "Profile", select "People"
- Click the "Manage" drop down, select "Restore deleted contacts", you should see all your previous contacts, select all (or the ones you want back) and press "Restore"
If you experience any further issues, please continue to engage with us here in the Skype Support Network Community. We appreciate your feedback.
Message originally posted 12/05/2012:
Thanks for your reports about not seeing your Windows Live Messenger contacts / seeing an empty contact list for the "Messenger" group in Skype when logging in with your merged Microsoft account or just using your Microsoft account to sign in.
Currently only a subset of Microsoft Account users on Skype are affected by this.
Possible temporary workaround: Open your MSN web page profile at http://profile.live.com Click the drop down next to "Profile", select "People" Click the "Manage" drop down, select "Restore deleted contacts", you should see all your previous contacts, select all (or the ones you want back) and press "Restore"
We're really sorry if your Messenger contacts are still not showing in Skype after you've followed these instructions. We are working hard to identify and fix the underlying problem.
Solved! Go to Solution.
Accepted Solutionby Claudius
We’ve been listening to your feedback since December and we’ve identified three main themes.
Though these issues have only affected a small percentage of users we appreciate and apologize for the inconvenience they have caused. Your feedback has really helped us understand these issues and work to fix them.
The three issues are:
- I can’t see my Messenger contacts in Skype but I can see them at people.live.com
- I can see my Messenger contacts in Skype but they all appear offline to me
- My Messenger contacts have been removed and I can’t see them in Skype or at people.live.com
Please follow the links for more instructions on how to deal with each issue.
This topic is closed for further replies so the discussions on each issue can happen separately in above topics. We look forward for your very valuable feedback there.
03-12-2012 21:11 - edited 03-12-2012 21:12
pls help me...
Im sorry if my english is not that good...I have a problem with new version of skype...it deleted my msn, but I cant see my msn contacts on skype...i have logged in with microsoft account, but still...when i instaled skype, my msn has been automaticly deleted...pls help me, I just need my msn coctacts on skype...
Tried "Restore deleted contacts" and still the same on Skype, MSN contacts not displaying... I am using email for Msn with my domain name with microsoft passport.
05-12-2012 11:37 - edited 05-12-2012 11:41
As Title Explained using 18.104.22.168, no messenger contacts, signed in with hotmail, still nothing works...
It didn't tell me to port my Contacts in
So, here's what i have.
I use skype at work, and at home
I have merged my accounts
I don't see my Windows Live contacts at work
but at home it works like a charm
The only difference between those places is that, at work skype was using too much CPU and I followed a post here saying that I should delete Skype's folder at
after that, no more Windows Live contacts here(i already tried re-installing skype)
I can't see my live messenger contact list on skype when i signed in via my microsoft live messenger email (hotmail)... But i can see them on http://mail.live.com/default.aspx?rru=contacts yes there is full of my live messenger contact list... but why are they not in skype.??